Administration/Customer Service

Government client (agency undisclosed); Rockhampton Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Government client seeks a Customer Service Officer to support customers, stakeholders and internal teams with high-quality administrative and customer service support.

You will manage enquiries, maintain accurate records, and handle incoming and outgoing correspondence, emails and telephone enquiries.

You will ensure requests are answered within required timeframes, contributing to the efficient delivery of operational services.

Qualifications

• Previous experience in high volume customer service/Administration support roles.
• High attention to detail and excellent organisational abilities.

Responsibilities

• You will be responsible for managing enquiries, maintaining accurate records and contributing to the efficient delivery of operational services.
• Provide professional and high-quality customer service to internal and external customers.
• Manage incoming and outgoing correspondence, emails and telephone enquiries.

Skills

Communication skills

Interpersonal skills

Job description

As a Customer Service Officer, you will play a key role in supporting customers, stakeholders and internal teams by delivering high-quality administrative and customer service support.

Key responsibilities

• You will be responsible for managing enquiries, maintaining accurate records and contributing to the efficient delivery of operational services.
• Provide professional and high-quality customer service to internal and external customers.
• Manage incoming and outgoing correspondence, emails and telephone enquiries.
• Ensure customer requests and enquiries are responded to within required timeframes.

What you need

• Previous experience in high volume customer service/Administration support roles.
• Strong communication and interpersonal skills.
• High attention to detail and excellent organisational abilities.