Business Support Officer

Government client (agency undisclosed); Rockhampton Regional; On-site; AUD 60,000 - 85,000; Full time

Job summary

DFP Recruitment is seeking an experienced Business Support Officer for a temporary assignment with a government department in Rockhampton. You will provide high-quality administrative and customer support, coordinate travel arrangements if required, and manage correspondence and reporting to meet service delivery KPIs.

You will work within a fast-paced team, liaising with suppliers and stakeholders to ensure timely outcomes, maintain records using Ellipse and MS Office, and support senior staff

Qualifications

• Experience in administration or business support with customer service.
• Strong organisational skills and ability to manage competing priorities.
• Excellent written and verbal communication.
• High attention to detail and data accuracy.
• Proven ability to work in fast-paced environments and meet deadlines.
• Strong stakeholder engagement and relationship-building.
• Proficiency in Microsoft Office applications.
• Positive, professional attitude and teamwork.

Responsibilities

• Deliver exceptional customer service to internal and external stakeholders.
• Coordinate travel bookings including flights, accommodation, charters, ferries, and vehicle hire.
• Manage incoming and outgoing correspondence, emails, and telephone enquiries within required timeframes.
• Maintain accurate records, reports, and documentation using systems such as Ellipse and Microsoft Office.
• Support a high-performance team environment focused on achieving service delivery objectives and KPIs.
• Liaise effectively with suppliers, industry partners, and stakeholders to ensure timely service outcomes.
• Develop, maintain, and improve procedures, manuals, and registers.
• Provide general administrative support and assist senior staff as required.

Skills

Customer service

Administration

Coordination

Stakeholder engagement

Microsoft Office

Tools

Ellipse

Job description

DFP Recruitment is seeking an experienced Business Support Officer for a temporary assignment with A government department based in Rockhampton. This is an excellent opportunity to join a fast-paced team environment where your customer service, administration, and coordination skills will contribute to the delivery of essential services across Queensland.

About the Role

As a Business Support Officer, you will provide high-quality administrative and customer support services while ensuring possible coordination of travel arrangements, correspondence, reporting, and stakeholder engagement activities.

Key Responsibilities

• Deliver exceptional customer service to internal and external stakeholders.
• Potentially coordinate travel bookings including flights, accommodation, charters, ferries, and vehicle hire.
• Manage incoming and outgoing correspondence, emails, and telephone enquiries within required timeframes.
• Maintain accurate records, reports, and documentation using systems such as Ellipse and Microsoft Office.
• Support a high-performance team environment focused on achieving service delivery objectives and KPIs.
• Liaise effectively with suppliers, industry partners, and stakeholders to ensure timely service outcomes.
• Develop, maintain, and improve procedures, manuals, and registers.
• Provide general administrative support and assist senior staff as required.

About You

• Previous experience in administration, business support, coupled with customer service.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy in data entry and document preparation.
• Proven ability to work within a fast-paced environment and meet deadlines.
• Strong stakeholder engagement and relationship-building skills.
• Proficiency in Microsoft Office applications.
• A positive, professional attitude and a commitment to teamwork.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [e-mail] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

You give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/legal_documents/privacy_policy. Do not submit any sensitive personal information in your resume.