A03 Business Support Officer

Government client (agency undisclosed); Townsville City; On-site; AUD 55,000 - 75,000; Full time

Job summary

DFP Recruitment is seeking a Business Support Officer for a Queensland Government client in Townsville. You will provide high-quality administrative services, coordinate travel, and manage records to ensure efficient service delivery.

The ideal candidate will have strong organisational and communication skills, attention to detail, and proficiency with Microsoft Office. A current unrestricted driver's licence is highly desirable.

Qualifications

• Strong administrative and organisational skills.
• Excellent communication and customer service abilities.
• High attention to detail and accuracy.
• Ability to manage competing priorities and meet deadlines.
• Initiative, professionalism, and a team-oriented approach.
• Confidence using Microsoft Office applications and business systems.

Responsibilities

• Deliver high standards of customer service to internal and external customers.
• Coordinate travel bookings including flights, accommodation, charters, ferries, and vehicle hire within required timeframes.
• Monitor and manage correspondence, emails, and telephone enquiries.
• Work effectively within a KPI-driven and fast-paced environment.
• Liaise with industry contacts, suppliers, and stakeholders to support service delivery outcomes.
• Prepare and maintain accurate documents, reports, records, and information systems.
• Provide administrative support to senior staff and assist with enquiries during periods of absence.
• Develop, maintain, and improve procedures, manuals, and registers.
• Undertake general administration and office support duties as required.
• Contribute positively to a collaborative and customer-focused team culture.

Skills

Administrative skills

Organisational skills

Communication

Customer service

Attention to detail

Microsoft Office

Tools

Microsoft Office

Business systems

Job description

DFP Recruitment is seeking an experienced and motivated Business Support Officer to join a Queensland Government client in Townsville. This is an excellent opportunity for a highly organised with experience in financial administration, who thrives in a fast-paced environment and is committed to delivering exceptional customer service.

About the Role

As the Business Support Officer, you will play a key role in supporting daily operations by providing high-quality administrative services, coordinating travel arrangements, maintaining records, and assisting internal and external stakeholders to ensure efficient service delivery.

Key Responsibilities

• Deliver high standards of customer service to internal and external customers.
• Coordinate travel bookings including flights, accommodation, charters, ferries, and vehicle hire within required timeframes.
• Monitor and manage correspondence, emails, and telephone enquiries.
• Work effectively within a KPI-driven and fast-paced environment.
• Liaise with industry contacts, suppliers, and stakeholders to support service delivery outcomes.
• Prepare and maintain accurate documents, reports, records, and information systems.
• Provide administrative support to senior staff and assist with enquiries during periods of absence.
• Develop, maintain, and improve procedures, manuals, and registers.
• Undertake general administration and office support duties as required.
• Contribute positively to a collaborative and customer-focused team culture.

About You

• Strong administrative and organisational skills.
• Excellent communication and customer service abilities.
• High attention to detail and accuracy.
• The ability to manage competing priorities and meet deadlines.
• Initiative, professionalism, and a team-oriented approach.
• Confidence using Microsoft Office applications and business systems.

Mandatory Requirement

• Current unrestricted driver's licence.

Highly Desirable

• Advanced Microsoft Excel skills.
• Previous experience in financial administration.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [e-mail] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.