Administration Support Officer

DFP Recruitment; Townsville City; On-site; AUD 60,000 - 70,000; Full time

Job summary

DFP Recruitment is seeking an experienced Business Support Officer (AO3) for a temporary placement with a Queensland Government client in Townsville. The role focuses on efficient administration, high-quality customer service, and strong Excel skills.

You will liaise with internal stakeholders, manage correspondence, maintain records in Ellipse, and support senior staff. A current driver's licence is mandatory, and the role requires accuracy, teamwork, and the ability to perform well in a

Qualifications

• Strong administration and customer service experience.
• Advanced proficiency in Microsoft Excel and MS Office.
• Excellent organisation and time-management skills.
• Strong attention to detail and accuracy.
• Ability to work in a high-volume, fast-paced environment.
• Strong communication and stakeholder engagement skills.
• Proactive and team-focused approach.

Responsibilities

• Provide high-quality customer service to internal and external customers.
• Manage incoming and outgoing correspondence, emails, and telephone enquiries within required timeframes.
• Maintain accurate records and update information systems including Microsoft Office and Ellipse.
• Prepare and compile reports, documents, procedures, manuals, registers, and other business records.
• Assist with general administrative functions and support senior staff as required.
• Build effective relationships with stakeholders and local suppliers to support service delivery.
• Contribute positively to a collaborative team culture and continuous improvement initiatives.
• Work within established KPIs and performance measures.

Skills

Administration

Customer service

Microsoft Excel

MS Office Suite

Organisation

Time management

Stakeholder engagement

Tools

Ellipse

Microsoft Office

Job description

DFP Recruitment is seeking an experienced Business Support Officer (AO3) for a temporary opportunity with a Queensland Government client based in Townsville This role is ideal for an administration professional who thrives in a fast-paced environment, delivers exceptional customer service, and has strong Excel and general administrative capabilities.

About the Role

As a Business Support Officer, you will play a key role in supporting daily operations and ensuring the efficient delivery of administrative services. You will liaise with internal stakeholders, customers, and local suppliers while maintaining high standards of accuracy and professionalism.

Key Responsibilities

• Provide high-quality customer service to internal and external customers.
• Manage incoming and outgoing correspondence, emails, and telephone enquiries within required timeframes.
• Maintain accurate records and update information systems including Microsoft Office and Ellipse.
• Prepare and compile reports, documents, procedures, manuals, registers, and other business records.
• Assist with general administrative functions and support senior staff as required.
• Build effective relationships with stakeholders and local suppliers to support service delivery.
• Contribute positively to a collaborative team culture and continuous improvement initiatives.
• Work within established KPIs and performance measures.

About You

To be successful in this role, you will demonstrate:

• Strong administration and customer service experience.
• Advanced proficiency in Microsoft Excel and the Microsoft Office Suite.
• Excellent organisation and time-management skills.
• Strong attention to detail and accuracy.
• The ability to work effectively in a high-volume, fast-paced environment.
• Strong communication and stakeholder engagement skills.
• A proactive and team-focused approach.

Mandatory Requirement

• Current unrestricted driver's licence.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise [e-mail]1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.