call centre customer service

HR Partners; Sydney; On-site; AUD 44,000 - 63,000; Full time

Job summary

HR Partners is seeking an Inbound Customer Service Representative to join our Salary Packaging team in Sydney. You will handle inbound calls, walk customers through their salary packaging accounts, and provide timely, accurate support. Immediate start with a 4-week initial contract and potential extension to mid 2027.

We value empathy, speed, and precision as you resolve queries and maintain customer records. Training provided; location is Sydney CBD near Town Hall.

Qualifications

• Experience with inbound calls and resolving customer queries.
• Ability to walk customers through accounts with empathy and speed.
• Attention to detail for managing customer records.

Responsibilities

• Answer inbound calls and guide customers through salary packaging accounts.
• Resolve queries with empathy and speed.
• Maintain customer records and ensure smooth operations behind the scenes.

Skills

Inbound calls

Customer service

Problem solving

Empathy

Accuracy

Job description

Inbound Customer Service Representative - Visa Holders Welcomed!

• Location: Sydney CBD
• Immediate Start: 23rd November
• Interviews: 1st & 2nd October
• Contract: Initial contract 4 weeks with potential for extension to mid 2027
• Hourly rate: $38.89ph + super

Ready for your next move?

Looking to step into a fast-paced corporate role? We’re on the hunt for sharp, friendly Customer Service Consultants to join our high-performing Salary Packaging team triaging simple inbound calls.

If you love helping people, thrive on solving problems, and want to gain valuable experience in financial operations, this is your spot.

What you’ll be doing:

• Answering inbound calls and walking customers through their salary packaging accounts.
• Solving queries with empathy, speed, and accuracy.
• Managing customer records and keeping things running smoothly behind the scenes.

Why you’ll love this role:

• Australian Citizens, Permanent Residents and longer term visas
• Immediate Start: Secure full-time work right away with potential to extend until Mid 2027
• Hourly rate: $38.89ph + super with potential for Overtime
• Location: Sydney CBD near Town Hall

• Training provided