Cafe Team Leader - Cornerstone

Bankstown Sports; Canterbury-Bankstown; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career progression opportunities

Ongoing training and development

Uniforms provided

Daily meal allowance

Underground parking

Job summary

Cornerstone Café, part of Bankstown Sports Club, is seeking an enthusiastic Cafe Team Leader to drive service excellence in a high‑volume setting.

You will lead from the front, coach a busy team and ensure every customer receives exceptional experiences across shifts.

Qualifications

• Experience leading a hospitality or cafe team in a fast‑paced setting.
• Strong customer service and relationship management skills.
• Excellent communication and ability to de‑escalate issues.
• Proven ability to motivate, coach and develop team members.
• Hands‑on leader with a proactive approach to service excellence.

Responsibilities

• Lead and supervise cafe operations during service periods.
• Coach, motivate and develop team members to deliver great customer experiences.
• Maintain high standards of food, beverage and service quality.
• Delegate tasks and coordinate team activities during peak periods.
• Foster a positive, accountable team culture focused on service excellence.
• Manage customer enquiries and resolve issues professionally.
• Provide training and ongoing feedback to staff.
• Maintain presentation, cleanliness and workplace safety standards.
• Ensure RSA, RCG, food safety and WHS compliance.
• Promote club events and services to members and guests.

Skills

Team leadership

Customer service

Communication

Conflict resolution

Coaching & development

Job description

About Us

Cornerstone Café is one of the busiest and most popular food destinations within Bankstown Sports Club, serving hundreds of members and guests daily in a fast-paced, high-volume environment.

As part of one of Australia's leading hospitality and entertainment groups, Bankstown Sports operates a diverse portfolio of restaurants, bars, event spaces and entertainment venues, creating exciting career opportunities across the wider group. Cornerstone Café is at the heart of the Club's daily operations, delivering great coffee, fresh food and exceptional service to a loyal and growing customer base.

We are currently seeking an enthusiastic and experienced Cafe Team Leader to join our leadership team and help drive service excellence in this dynamic environment.

About the Role

Reporting to the Café Manager, the Cafe Team Leader plays a key role in the day-to-day leadership and success of Cornerstone Café.

This is a hands-on leadership position where you'll lead from the front, support a busy service operation, coach team members and ensure every customer receives an exceptional experience. You'll thrive in a high-volume environment and enjoy motivating a team to consistently deliver outstanding service.

Key Responsibilities

• Lead and support café operations during service periods.
• Supervise, coach and motivate team members to deliver exceptional customer experiences.
• Ensure all food, beverage and service standards are consistently maintained.
• Delegate tasks and coordinate team activities during peak trading periods.
• Foster a positive team culture focused on teamwork, accountability and service excellence.
• Manage customer enquiries and resolve issues professionally and efficiently.
• Provide training, coaching and ongoing performance feedback to team members.
• Maintain high standards of presentation, cleanliness and workplace safety.
• Ensure compliance with RSA, RCG, food safety and WHS requirements.
• Promote Club events, promotions and services to members and guests.
• Support operational efficiency and contribute to achieving business objectives.

About You

You're a confident hospitality leader who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer service.

To be successful in this role, you'll have:

• Previous experience in a café, hospitality, food & beverage or customer service environment.
• Leadership, Team Leader or Supervisor experience within a hospitality setting.
• Strong customer service and relationship-building skills.
• Proven ability to lead, motivate and develop team members.
• Excellent communication and conflict-resolution skills.
• Ability to remain calm and organised during busy trading periods.
• A hands-on and proactive leadership style.
• Strong understanding of hospitality operations and customer expectations.
• Current RSA and RCG qualifications (or willingness to obtain).
• Flexibility to work a rotating roster across days, nights, weekends and public holidays.
• Australian working rights.

Why You'll Love Working With Us

• Lead within one of the busiest café operations in the Bankstown Sports precinct.
• Join one of Australia's leading hospitality and entertainment groups.
• Genuine career progression opportunities across multiple venues and brands.
• Supportive leadership team committed to your development.
• Ongoing training, coaching and leadership development programs.
• Additional Wellbeing Leave each year.
• Complimentary secure underground parking.
• Daily meal allowance.
• Uniforms provided.
• Employee rewards and recognition programs.
• Be part of a collaborative and high-performing team culture.