Cafe Team Leader | Echo Point

Trippas White Group; Blue Mountains City; On-site; AUD 34,000 - 44,000; Full time

Job summary

The Lookout at Echo Point in the Blue Mountains is seeking a hands-on Café Team Leader to join our busy hospitality team. You will lead shifts, support the management team and help ensure every service runs smoothly.

Demonstrate staff leadership, strong communication, stock control and a commitment to high standards of customer service as you train and mentor your team, coordinate staffing during peak periods, maintain cleanliness, and ensure safety compliance.

Qualifications

• Previous experience in a team leader, supervisor or hospitality leadership role.

Responsibilities

• Lead the day-to-day running of café shifts, ensuring efficient service and smooth operations.
• Supervise, motivate and support café staff throughout service.
• Support appropriate staffing levels during shifts and communicate operational staffing requirements to the Venue Manager.
• Conduct regular stocktakes, monitor stock levels, minimise wastage and assist with ordering.
• Deliver excellent café service while maintaining high standards of presentation, quality and guest satisfaction.
• Train, coach and mentor team members to improve service standards, product knowledge and operational efficiency.
• Maintain cleanliness, food safety, workplace safety and company procedures.
• Confidently manage customer enquiries, resolve issues and respond to the challenges of a busy café environment.

Skills

Team leadership

Staffing coordination

Stock control

Food safety

Customer service

Communication

Job description

Join the Team at The Lookout!

The Lookout at Echo Point is seeking an enthusiastic,hands-on Café Team Leader to join our busy hospitality team. Located in one ofAustralia's most iconic tourist destinations, The Lookout welcomes visitorsfrom around the world.

We're looking for a motivated hospitality professional whothrives in a fast-paced environment, enjoys leading a team and takes pride indelivering exceptional customer service.

About the Role

As Café Team Leader, you'll support daily café operations,assist the management team and help ensure every shift runs smoothly. This is ahands-on leadership role combining operational support, team development andcustomer service.

Key Responsibilities

• DailyOperations: Lead the day-to-day running of café shifts, ensuringefficient service and smooth operations.
• TeamLeadership: Supervise, motivate and support café staff throughoutservice.
• StaffingSupport: Support appropriate staffing levels during shifts andcommunicate operational staffing requirements to the Venue Manager.
• StockControl: Conduct regular stocktakes, monitor stock levels, minimisewastage and assist with ordering.
• CustomerService: Deliver excellent café service while maintaining highstandards of presentation, quality and guest satisfaction.
• Training& Development: Train, coach and mentor team members to improveservice standards, product knowledge and operational efficiency.
• OperationalStandards: Maintain cleanliness, food safety, workplace safety andcompany procedures.
• ProblemSolving: Confidently manage customer enquiries, resolve issues andrespond to the challenges of a busy café environment.

About You

We're looking for someone who leads by example, stays calmunder pressure and understands what it takes to run a successful café.

To succeed in this role, you'll have:

• Previousexperience in a team leader, supervisor or hospitality leadership role.
• Experienceleading staff, delegating tasks and coordinating busy shifts.
• Anunderstanding of stock control, food safety and hospitality operations.
• Excellentcommunication and customer service skills.
• Aproactive attitude and willingness to work alongside the team.
• Theability to train and develop staff while maintaining high standards.
• Agenuine passion for hospitality and creating positive guest experiences.
• Demonstratedability to work across all outlets and adapt effectively to differentareas of the business.

What We Offer

• Workin an iconic Blue Mountains location overlooking the Three Sisters.
• Joina supportive and energetic hospitality team.
• Opportunitiesto develop your leadership and hospitality skills.
• A varied role with genuineresponsibility and involvement in daily operations.
• The opportunity to make a realimpact on service standards and team performance.

TrippasWhite Group is an Equal Opportunity Employer and encourages Indigenous andFirst Nations Australians to apply.