Cafe Team Leader - Cornerstone

BSC Bankstown Sports Club; Canterbury-Bankstown; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Wellbeing Leave

Underground parking

Daily meal allowance

Uniforms provided

Rewards program

Job summary

Cornerstone Café at Bankstown Sports Club is seeking an enthusiastic Café Team Leader to join our leadership team. You will lead from the front in a fast-paced restaurant environment, coaching a busy service team and ensuring every guest receives an exceptional experience.

Reporting to the Café Manager, you will drive service standards, train staff, manage rosters and promote the Club's events and offerings. RSA and RCG qualifications are required, and willingness to obtain them if needed.

Qualifications

• Experience in café, hospitality or customer service environments.
• Proven leadership, team supervision and coaching ability.
• Strong customer service and relationship-building skills.
• Excellent communication and conflict-resolution abilities.
• Hands-on, proactive leadership in high-volume settings.
• RSA and RCG qualifications (or willingness to obtain).

Responsibilities

• Supervise, coach and motivate team members to deliver exceptional experiences.
• Ensure food, beverage and service standards are met consistently.
• Delegate tasks and coordinate team during peak trading periods.
• Maintain presentation, cleanliness and workplace safety standards.
• Promote Club events and services to members and guests.
• Provide training and performance feedback to staff.

Skills

Leadership

Team leadership

Customer service

Communication

Conflict resolution

Organisational skills

Education

RSA/RCG qualifications

Job description

Cornerstone Café is one of the busiest and most popular food destinations within Bankstown Sports Club, serving hundreds of members and guests daily in a fast-paced, high-volume environment.

As part of one of Australia's leading hospitality and entertainment groups, Bankstown Sports operates a diverse portfolio of restaurants, bars, event spaces and entertainment venues, creating exciting career opportunities across the wider group. Cornerstone Café is at the heart of the Club's daily operations, delivering great coffee, fresh food and exceptional service to a loyal and growing customer base.

We are currently seeking an enthusiastic and experienced Cafe Team Leader to join our leadership team and help drive service excellence in this dynamic environment.

About the Role

Reporting to the Café Manager, the Cafe Team Leader plays a key role in the day-to-day leadership and success of Cornerstone Café.

This is a hands-on leadership position where you'll lead from the front, support a busy service operation, coach team members and ensure every customer receives an exceptional experience. You'll thrive in a high-volume environment and enjoy motivating a team to consistently deliver outstanding service.

Key Responsibilities

• Supervise, coach and motivate team members to deliver exceptional customer experiences.
• Ensure all food, beverage and service standards are consistently maintained.
• Delegate tasks and coordinate team activities during peak trading periods.
• Foster a positive team culture focused on teamwork, accountability and service excellence.
• Manage customer enquiries and resolve issues professionally and efficiently.
• Provide training, coaching and ongoing performance feedback to team members.
• Maintain high standards of presentation, cleanliness and workplace safety.
• Ensure compliance with RSA, RCG, food safety and WHS requirements.
• Promote Club events, promotions and services to members and guests.
• Support operational efficiency and contribute to achieving business objectives.

About You

You're a confident hospitality leader who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer service.

To be successful in this role, you'll have:

• Previous experience in a café, hospitality, food & beverage or customer service environment.
• Leadership, Team Leader or Supervisor experience within a hospitality setting.
• Strong customer service and relationship-building skills.
• Proven ability to lead, motivate and develop team members.
• Excellent communication and conflict-resolution skills.
• Ability to remain calm and organised during busy trading periods.
• A hands-on and proactive leadership style.
• Strong understanding of hospitality operations and customer expectations.
• Current RSA and RCG qualifications (or willingness to obtain).
• Flexibility to work a rotating roster across days, nights, weekends and public holidays.

Why You'll Love Working With Us

• Lead within one of the busiest café operations in the Bankstown Sports precinct.
• Join one of Australia's leading hospitality and entertainment groups.
• Genuine career progression opportunities across multiple venues and brands.
• Supportive leadership team committed to your development.
• Ongoing training, coaching and leadership development programs.
• Additional Wellbeing Leave each year.
• Complimentary secure underground parking.
• Daily meal allowance.
• Uniforms provided.
• Employee rewards and recognition programs.
• Be part of a collaborative and high-performing team culture.