Café Manager – Leadership, People & Operations

Simple Coffee House; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Great coffee perks

Job summary

Simple Coffee House is seeking a Café Manager to lead a friendly, fast-paced team on-site and deliver exceptional customer experiences.

You will manage rostering, wage/stock control, and daily operations while mentoring staff and maintaining high food quality and service standards. This role rewards leadership, growth, and hands-on involvement in a vibrant café culture.

Qualifications

• Minimum 2 years’ experience as a café or hospitality manager.
• Hands-on food preparation experience and understanding of standards.
• Very strong eye for detail.
• People-focused leader who builds strong teams.
• Passion for customer service and memorable experiences.
• Organised, reliable, and commercially minded with KPI experience.
• Thrives in a fast-paced environment.
• Hands-on leadership from the floor.
• Proactive and decisive leadership.
• Career development opportunities.
• Supportive and growing business.
• Fun, passionate team.
• Ideas valued and leadership impactful.

Responsibilities

• Lead, mentor, and motivate a team to deliver exceptional service.
• Own day-to-day café operations from rostering to wage/stock control.
• Run smooth shifts and create great customer experiences.
• Lead staff training and development.
• Monitor food quality, presentation, cleanliness, and consistency.
• Introduce ideas to improve systems, service, and sales.
• Foster a positive team culture with clear expectations.

Skills

Leadership

People management

Hospitality

Attention to detail

Customer service

Job description

Are you a natural leader with a passion for people, coffee, and creating amazing customer experiences?

We’re on the hunt for a Café Manager who’s ready to bring energy, heart, and hustle to our growing team.

At Simple Coffee House, we don’t just serve great food and coffee – we serve up good vibes, genuine smiles, and a place where our team and customers feel welcome.

What You’ll Be Doing:

Leading, mentoring, and motivating a passionate team to deliver exceptional service every day.

Taking ownership of the day-to-day operations of the café — from rostering and wage/stock control to running smooth shifts and creating great customer experiences.

Leading staff training, supporting team development, and encouraging growth and positivity within the team.

Keeping an eye on food quality, presentation, cleanliness, and consistency.

Bringing fresh ideas to improve systems, service, and sales.

Creating a positive team culture where people know what's expected and are supported to do their best.

What We’re Looking For:

Minimum 2 years’ experience as a café or hospitality manager.

Hands-on food preparation experience and a good understanding of food preparation, presentation, portioning, and kitchen/café standards.

A very strong eye for detail — you notice when something isn't quite right and take action to fix it.

A people-focused leader who builds strong, happy teams.

A true passion for customer service — you know that creating memorable experiences is what keeps people coming back.

Organised, reliable, and commercially minded, with an understanding of costs and profitability. Previous experience meeting KPI targets and tracking numbers is preferred.

Someone who thrives in a fast-paced environment.

A hands-on attitude — you’re the type who leads from the floor.

Someone who takes ownership, is proactive, and isn't afraid to step up and make decisions.

Be part of a supportive and growing business with opportunities for career development.

Work with a fun, passionate, and friendly team who genuinely love what they do.

Enjoy a role where your ideas are valued and your leadership makes a real impact.

• Competitive salary, staff discounts + great coffee perks!

If you’re ready to lead a team, build a great culture, and take your hospitality career to the next level — we’d love to meet you!