Café Manager: Community-Driven Leadership & Impact

CAFE STEPPING STONE; North Canberra; On-site; AUD 70,000 - 86,000; Full time

Benefits offered by this job

12% Superannuation

Job summary

CAFE STEPPING STONE is seeking a Café Manager to lead cafe operations, ensure customer satisfaction and quality, and mentor staff from diverse backgrounds. The role emphasizes safe, inclusive work culture and strong leadership within a social enterprise environment.

The position requires extensive hospitality experience, managerial skills, and compliance with WWVP and police checks. Salary starts at AU$78,000 plus 12% superannuation with a commitment to community impact and staff development.

Qualifications

• 5 years minimum hospitality experience
• 1 year minimum Hospitality Management experience
• Food Safety Supervisor Certificate
• Certificate III in Hospitality, or equivalent or relevant industry qualification
• Working With Vulnerable People (WWVP) card, or willingness to obtain
• Police check, willingness to obtain
• High level of English: writing and oral communication skills

Responsibilities

• Mentoring, training and onboarding staff, most of whom face multiple barriers and are new to the workforce
• Daily operations
• Quality customer service and product delivery
• Managing providers and supplier relations
• Rostering
• Asset reporting and maintenance - ensuring cleanliness and maintenance of equipment and facilities
• Referring staff to external services as necessary
• Hosting community events to increase engagement inside and outside of cafe operating hours
• Analysing sales
• Meeting KPI’s
• Managing complaints and conflict resolution

Skills

Hospitality management

Staff mentoring

Customer service

Leadership

Education

Certificate III in Hospitality

Working With Vulnerable People (WWVP) card

Police check

Tools

Lightspeed

Deputy

Ordermentum

Google Workspace

Monday.com

Canva

Job description

CAFE STEPPING STONE is seeking a Café Manager to lead cafe operations, ensure customer satisfaction and quality, and mentor staff from diverse backgrounds. The role emphasizes safe, inclusive work culture and strong leadership within a social enterprise environment.

The position requires extensive hospitality experience, managerial skills, and compliance with WWVP and police checks. Salary starts at AU$78,000 plus 12% superannuation with a commitment to community impact and staff development.