Cafe Manager

CAFE STEPPING STONE; North Canberra; On-site; AUD 70,000 - 86,000; Full time

Benefits offered by this job

12% Superannuation

Job summary

CAFE STEPPING STONE is seeking a Café Manager to lead cafe operations, ensure customer satisfaction and quality, and mentor staff from diverse backgrounds. The role emphasizes safe, inclusive work culture and strong leadership within a social enterprise environment.

The position requires extensive hospitality experience, managerial skills, and compliance with WWVP and police checks. Salary starts at AU$78,000 plus 12% superannuation with a commitment to community impact and staff development.

Qualifications

• 5 years minimum hospitality experience
• 1 year minimum Hospitality Management experience
• Food Safety Supervisor Certificate
• Certificate III in Hospitality, or equivalent or relevant industry qualification
• Working With Vulnerable People (WWVP) card, or willingness to obtain
• Police check, willingness to obtain
• High level of English: writing and oral communication skills

Responsibilities

• Mentoring, training and onboarding staff, most of whom face multiple barriers and are new to the workforce
• Daily operations
• Quality customer service and product delivery
• Managing providers and supplier relations
• Rostering
• Asset reporting and maintenance - ensuring cleanliness and maintenance of equipment and facilities
• Referring staff to external services as necessary
• Hosting community events to increase engagement inside and outside of cafe operating hours
• Analysing sales
• Meeting KPI’s
• Managing complaints and conflict resolution

Skills

Hospitality management

Staff mentoring

Customer service

Leadership

Education

Certificate III in Hospitality

Working With Vulnerable People (WWVP) card

Police check

Tools

Lightspeed

Deputy

Ordermentum

Google Workspace

Monday.com

Canva

Job description

Job Type: Permanent position | Full time position

Job Description

Our Purpose We are a women-led Work Integration Social Enterprise (WISE) which offers employment and tailored training for migrant and refugee women facing significant barriers to entering the formal workforce.

Our mission is to provide financial security and skill development as well as a sense of connection, safety and belonging to our staff. We want women to thrive in all parts of their lives. Purpose of Position

The Cafe Manager is responsible for the operations of the cafe, customer satisfaction, quality control, rostering and also supports, trains and empowers staff through transformative leadership. This role ensures all key decisions relating to the cafe are purpose-aligned, high quality and foster social connection through hospitality. It also plays a vital role ensuring an inclusive and supportive workplace for all staff, clear channels of communication between staff, management and all stakeholders.

Team: Management Key Stakeholders Directors, Management Team, Cafe Supervisors, Cafe Staff, Community Partners & Customers

Salary: Starting at $78,000 + 12% Superannuation Classifications: Hospitality Management Application closing date: 28 September 2026

Responsibilities

Mentoring, training and onboarding staff, most of whom face multiple barriers and are new to the workforce, Daily operations

Quality customer service and product delivery Managing providers and supplier relations Rostering

Asset reporting and maintenance - ensuring cleanliness and maintenance of equipment and facilities Referring staff to external services as necessary Hosting community events to increase engagement inside and outside of cafe operating hours

Analysing sales Meeting KPI’s Managing complaints and conflict resolution

Required skills and experience

Demonstrated ability to build strong relationships, providing feedback and encouraging staff development Dedication to ensuring a safe, inclusive and compliant workplace environment.

5 years minimum hospitality experience 1 year minimum Hospitality Management experience Food Safety Supervisor Certificate

Certificate III in Hospitality, or equivalent or relevant industry qualification Working With Vulnerable People (WWVP) card, or willingness to obtain

Police check, willingness to obtain High level of English: writing and oral communication skills

Desirable qualities and experience

Attention to detail Experience in supporting and empowering individuals from culturally and linguistically diverse backgrounds, ideally within a social enterprise or non-profit setting Strong understanding of trauma-informed care principles and their practical application

Strong understanding of management programs: Lightspeed, Deputy, Ordermentum, Google Workspace, Monday.com, Canva Personal Attributes A genuine passion for hospitality, customer service and community-based events

Passion for social enterprise, social justice issues and community building Highly developed creative problem solving and innovative thinking Highly developed cultural competency

Highly developed interpersonal skills - positive attitude and adaptability is crucial in our small, collaborative team Excellent communication skills, capable of engaging effectively with a growing and diverse range of stakeholders Flexible and adaptable when it comes to workflows and hours