Cafe Manager

The Coffee Club Eaton; Bunbury; On-site; AUD 80,000 - 100,000; Full time

Job summary

The Coffee Club Eaton in Bunbury, Western Australia, is seeking an experienced Cafe Manager to lead our front-of-house operations. You will oversee daily service, coach and schedule staff, ensure WHS compliance, and deliver outstanding customer service while driving profitability.

This full-time role offers a salary of AU$80,000–AU$100,000 per year, with opportunities for growth within the busy, well‑established cafe.

Qualifications

• Certificate IV, Diploma, or higher qualification in Hospitality Management, Business, or related field.
• At least 1–2 years of relevant work experience in a restaurant management or supervisory role.

Responsibilities

• Oversee day-to-day restaurant operations to ensure smooth service.
• Lead, train, and supervise front-of-house team to maintain a professional and productive work environment
• Deliver outstanding customer service and address customer concerns in a professional manner
• Manage opening and closing procedures, including cash handling and operational reporting
• Prepare staff rosters and manage staffing levels to ensure adequate service coverage
• Coordinate with kitchen and service staff to ensure efficient service flow
• Control stock levels for beverages and front-of-house supplies and coordinate ordering with suppliers
• Monitor sales performance and assist in implementing strategies to improve profitability and operational efficiency
• Work closely with the General Manager to ensure service standards and operational objectives are achieved
• Maintain compliance with workplace health and safety (WHS), licensing requirements, and company policies
• Maintain operational records, reports, and documentation
• Handle operational issues and resolve problems promptly during service

Skills

Leadership

Communication

Organization

Time management

Customer service

Problem solving

Education

Certificate IV in Hospitality Management

Diploma in Hospitality Management

Business degree

Job description

Cafe Manager

Employment Type: Full-time Permanent

Salary: $80,000 - $100,000 per annum

Location: Bunbury, Western Australia (Regional WA)

We are a busy and well-established Franchised Cafe (The Coffee Club) located in the heart of Bunbury, Western Australia, and we are currently seeking an experienced, motivated, and reliable Cafe Manager to lead our front‑of‑house operations.

This role is ideal for someone who thrives in a fast‑paced hospitality environment and has a strong understanding of restaurant management, customer service excellence, and team leadership.

Position Overview

The Restaurant Manager will be responsible for overseeing the overall management and day‑to‑day operations of the restaurant, ensuring smooth service delivery, high customer satisfaction, and compliance with health and safety standards.

Key Responsibilities

• Manage the day‑to‑day operations of the restaurant to ensure smooth and efficient service
• Lead, train, and supervise the front‑of‑house team to maintain a professional and productive work environment
• Deliver outstanding customer service and address customer concerns in a professional manner
• Manage opening and closing procedures, including cash handling and operational reporting
• Prepare staff rosters and manage staffing levels to ensure adequate service coverage
• Coordinate with kitchen and service staff to ensure efficient service flow
• Control stock levels for beverages and front‑of‑house supplies and coordinate ordering with suppliers
• Monitor sales performance and assist in implementing strategies to improve profitability and operational efficiency
• Work closely with the General Manager to ensure service standards and operational objectives are achieved
• Maintain compliance with workplace health and safety (WHS), licensing requirements, and company policies
• Maintain operational records, reports, and documentation
• Handle operational issues and resolve problems promptly during service

Qualifications and Experience

• Certificate IV, Diploma, or higher qualification in Hospitality Management, Business, or a related field (preferred)
• At least one or two years of relevant work experience in a restaurant management or supervisory role

Key Skills and Personal Qualities

• Strong ability to lead and support a hospitality team
• Excellent interpersonal and communication skills
• Ability to remain calm and organised in a fast‑paced environment
• High attention to detail and strong time management abilities
• Customer‑focused mindset with a commitment to service excellence
• Positive, proactive, and solution‑oriented attitude