Cabin Crew Ops Lead: AI-Driven Team Champion

Qantas Airways; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Travel discounts

Flexible leave options

Wellbeing programs

Parental leave options

Job summary

Qantas Airways in Sydney is seeking a senior leader to head the Cabin Crew Support Team, guiding three experienced Cabin Crew Support Consultants and collaborating with Base Coordinators. You will ensure governance, administration, and process improvements underpin frontline service.

You will partner with business leaders to drive continuous improvement through technology and AI-enabled solutions, turning ideas into meaningful outcomes while developing people and balancing delivery with

Qualifications

• Demonstrated experience leading teams in complex administrative, operational support or service delivery environments.
• Champion smarter ways of working by using technology and AI-enabled solutions to reduce manual effort, improve efficiency and support better business outcomes.
• Strong analytical and problem-solving skills, with the ability to turn insights into action.
• A pragmatic and adaptable leadership style, knowing when to be hands-on and when to empower others.
• Experience working with governance, compliance and policy-driven processes.
• A genuine commitment to developing people, creating accountability and fostering a positive team culture.
• The judgement to balance operational delivery, team engagement and continuous improvement.

Responsibilities

• Lead a team of three Cabin Crew Support Consultants and collaborate with Base Coordinators across the network.
• Drive governance, administration and process improvement to support frontline operations.
• Partner with senior leaders to engage with and enable the Cabin Crew workforce while delivering projects.

Job description

Qantas Airways in Sydney is seeking a senior leader to head the Cabin Crew Support Team, guiding three experienced Cabin Crew Support Consultants and collaborating with Base Coordinators. You will ensure governance, administration, and process improvements underpin frontline service.

You will partner with business leaders to drive continuous improvement through technology and AI-enabled solutions, turning ideas into meaningful outcomes while developing people and balancing delivery with