Team Leader, Cabin Crew Support

Qantas Airways; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Travel discounts

Flexible leave options

Wellbeing programs

Parental leave options

Job summary

Qantas Airways in Sydney is seeking a senior leader to head the Cabin Crew Support Team, guiding three experienced Cabin Crew Support Consultants and collaborating with Base Coordinators. You will ensure governance, administration, and process improvements underpin frontline service.

You will partner with business leaders to drive continuous improvement through technology and AI-enabled solutions, turning ideas into meaningful outcomes while developing people and balancing delivery with

Qualifications

• Demonstrated experience leading teams in complex administrative, operational support or service delivery environments.
• Champion smarter ways of working by using technology and AI-enabled solutions to reduce manual effort, improve efficiency and support better business outcomes.
• Strong analytical and problem-solving skills, with the ability to turn insights into action.
• A pragmatic and adaptable leadership style, knowing when to be hands-on and when to empower others.
• Experience working with governance, compliance and policy-driven processes.
• A genuine commitment to developing people, creating accountability and fostering a positive team culture.
• The judgement to balance operational delivery, team engagement and continuous improvement.

Responsibilities

• Lead a team of three Cabin Crew Support Consultants and collaborate with Base Coordinators across the network.
• Drive governance, administration and process improvement to support frontline operations.
• Partner with senior leaders to engage with and enable the Cabin Crew workforce while delivering projects.

Job description

• Lead a team at the heart of the Cabin Crew operation
• Drive continuous improvement through technology and AI
• Influence meaningful outcomes for our people and our business

The impact you'll make

Behind every successful operation is a team of people making things happen. In this role, you'll lead a group of experienced professionals who provide critical support to our Cabin Crew community, helping ensure the right processes, systems and support are in place to keep the operation running smoothly.

You'll be a trusted partner to both your team and business leaders, creating strong connections, driving continuous improvement and helping turn good ideas into meaningful outcomes. Success in this role is about more than delivering projects or improving processes. It's about bringing people with you on the journey.

Meet the team

The Cabin Crew Support Team sits at the centre of a wide range of administrative, operational and people-related activities that help keep our Cabin Crew operation running smoothly.

Leading a team of three experienced Cabin Crew Support Consultants, along with a close working relationship with Base Coordinators across the network, you'll play an important role in connecting frontline support teams with senior leadership priorities.

Reporting to our newly created Manager Operations & Enablement role, you'll support a range of initiatives focused on improving how we engage with and support our Cabin Crew workforce. While engagement is an important focus, this role is equally about ensuring the fundamentals are delivered well, from governance and administration through to process improvement, project delivery and operational support.

While much of the team's work happens behind the scenes, its impact is felt every day across our operation. The Cabin Crew Support Team provides the support, information and processes that help our crew focus on what they do best: delivering safe and exceptional experiences for our customers.

What you'll bring

• Demonstrated experience leading teams in complex administrative, operational support or service delivery environments.
• Champion smarter ways of working by using technology and AI-enabled solutions to reduce manual effort, improve efficiency and support better business outcomes.
• Strong analytical and problem-solving skills, with the ability to turn insights into action.
• A pragmatic and adaptable leadership style, knowing when to be hands-on and when to empower others.
• Experience working with governance, compliance and policy-driven processes.
• A genuine commitment to developing people, creating accountability and fostering a positive team culture.
• The judgement to balance operational delivery, team engagement and continuous improvement.

Why the Qantas Group?

You’lljoin a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which meansyou’llbe able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you canmaintainthehigh standardsour customers have come to expect and can continue to develop over time.You’llbe supported from day 1 withon the jobtraining and coaching as well as our formal training opportunities. While you may start in this role,we’vegot a greattrack recordof supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) andadditionalpurchased leave options for eligible employees.
• We’llgive you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing,leisureand entertainment.You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronicdevicesand professional memberships.
• We’llsupport your wellbeing: Whetherit’slearning to better support your own and others’ mental health, our interactive wellbeingappor your very own tailored nutrition plan.

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment processin order todemonstratetheir ability to meet the inherent requirements of our roles.

Applications close Friday 6 November, however we encourage you to apply sooner as interviews may commence and the advertisement may close earlier if a high volume of applications is received.