Cabin Crew Manager

Qantas; Cairns Regional; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Discounted air travel for family and friends

Flexible leave options

Wellbeing support programs

Job summary

A major Australian airline seeks a Cabin Crew Manager in Cairns. The role involves managing team performance and safety for Cabin Crew across multiple agreements. Ideal candidates will possess strong leadership and communication skills, along with experience in operational environments. This position offers full-time or part-time opportunities, competitive benefits including travel perks, and a focus on personal development. Join a collaborative team shaping the future of airline service.

Qualifications

• Experience managing large teams in an operational environment.
• Ability to lead and develop team members effectively.
• Experience in an industrialized workplace is preferred.
• Experience working within an industrialised workplace environment.
• Strategic thinking styles and build effective teams and engagement.
• Ability to operate in a fast-paced, time critical environment.
• A high level of emotional intelligence and personal integrity.
• Ability to work an ‘on-call’ roster as required.

Responsibilities

• Lead and manage Cabin Crew for operational consistency.
• Enhance performance through feedback and coaching.
• Manage safety and attend to on-call duties as necessary.
• Conduct regular performance reviews in line with the agreed process.
• Coach and develop Cabin Crew to improve and enhance their skill set.
• Proactively manage safety in line with the Safety Strategy.
• Support projects that focus on improvement to operations and customer experience.
• Act as Duty Cabin Manager on a 24/7 on call roster – which includes some weekend, public holidays and early mornings.
• Participate in the recruitment and selection processes of new Cabin Crew

Skills

Leadership

Communication

Team Management

Emotional Intelligence

Strategic Thinking

Time-critical environment

Emotional intelligence

On-call roster

Job description

Building on more than 100 years of history and experience, QantasLink is a consolidated network of regional airlines that connects passengers and communities across Australia. QantasLink is made up of four subsidiary organisations – Eastern Airlines, Sunstate Airlines, National Jet Systems and Network Aviation. Operating as an end-to-end airline, QantasLink harnesses the strength of its regional partnerships and a strong sense of family, to provide meaningful career paths for its more than 2,500 people with opportunities that might take you to exciting destinations across QantasLink or the Qantas Group.

Job Description

• Challenge yourself in a fast paced, people focused role
• Bring your experienced people management skills to our dynamic operation
• Permanent part-time or full-time opportunity based in Cairns

As the Cairns Cabin Crew Manager, you will form part of the Cabin Crew Leadership team at QantasLink, managing both Q400 and A220 Cabin Crew team members. Reporting to the Regional Manager, you will be responsible for delivering the strategic and operational objectives of the business through the optimisation of safety, on-time performance, employee performance as well as regulatory requirements. As a leader you will manage all aspects of Cabin Crew including their success, development, engagement, wellness and attendance.

Key Responsibilities

• Lead and manage Cabin Crew across multiple enterprise agreements to build capability and operational consistency
• Improve and enhance Cabin Crew performance, attendance and engagement
• Provide effective and timely feedback on all performance and conduct issues
• Conduct regular performance reviews in line with the agreed process
• Coach and develop Cabin Crew to improve and enhance their skill set
• Proactively manage safety in line with the Safety Strategy
• Support projects that focus on improvement to operations and customer experience
• Act as Duty Cabin Manager on a 24/7 on call roster – which includes some weekend, public holidays and early mornings.
• Participate in the recruitment and selection processes of new Cabin Crew

You’ll Have

• Demonstrated experience managing large teams in an operational environment
• Proven ability to lead, motivate, develop and influence others
• Exceptional communication, facilitation, presentation and diplomacy skills
• Experience working within an industrialised workplace environment
• Strategic thinking styles and build effective teams and engagement
• Ability to operate in a fast-paced, time critical environment
• A high level of emotional intelligence and personal integrity
• Ability to work an ‘on-call’ roster as required

Be a part of something special and play your part in the Qantas story – get in touch today.

Why the Qantas Group?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.

Applications Close: Thursday, 29 January 2026