Cabin Crew Enablement Lead — AI-Driven Ops

Qantas; Sydney; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Discounted travel

Flexible leave options

Wellbeing app

Job summary

Qantas is seeking a dynamic leader to head a Cabin Crew Support team and drive excellence across our operations. You will mentor three Cabin Crew Support Consultants, partner with Base Coordinators, and report to the Manager Operations & Enablement.

Your role blends governance, process improvement, and hands-on leadership to deliver safe, exceptional experiences for our customers. In this role you will champion smarter ways of working through technology and AI, turning insights into action, and

Qualifications

• Demonstrated experience leading teams in administrative, operational support or service delivery environments.

Responsibilities

• Lead a team at the heart of the Cabin Crew operation.
• Drive continuous improvement through technology and AI.
• Influence meaningful outcomes for our people and our business.

Job description

Qantas is seeking a dynamic leader to head a Cabin Crew Support team and drive excellence across our operations. You will mentor three Cabin Crew Support Consultants, partner with Base Coordinators, and report to the Manager Operations & Enablement.

Your role blends governance, process improvement, and hands-on leadership to deliver safe, exceptional experiences for our customers. In this role you will champion smarter ways of working through technology and AI, turning insights into action, and