Buyer Experience & Sales Ops Lead – Property Dev

Sherpa Group; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Job summary

Sherpa Group, a premium Gold Coast-based property developer and management company, is seeking a driven sales operations professional to own the complete buyer experience from contract to handover. This role requires sharp attention to detail and a proactive mindset to keep settlements, deposits and commissions running smoothly.

You’ll work across contracts, deposits, commissions and Salesforce dashboards, collaborating with solicitors, buyers and directors to ensure accuracy, compliance and

Qualifications

• Sales administration, contracts or client relationship experience in property development or real estate.
• Working knowledge of Queensland off-the-plan contracts.
• Advanced Salesforce & Realworks skills, including reports and dashboards desirable but not essential.
• Strong commercial and numerical skills across commissions, revenue reporting, rental returns and yields.
• Understanding of investor letting options (short-term, long-term and rental guarantee).
• Confidence communicating with solicitors, buyers, agents and directors.
• Meticulous attention to detail with contracts, figures and dates.
• Understanding AML/CTF obligations, and discretion with confidential information.
• Proficiency in Microsoft 365, plus a current Queensland driver’s licence.

Responsibilities

• Contracts to settlement: own every sale from contract to settlement, managing all contract documentation.
• Process balance deposit extensions and refunds, and track deposit bonds and bank guarantees.
• Prepare commission terms for Director approval, manage agency agreements, keep Salesforce data accurate across projects, and maintain dashboards.
• Own monthly project reporting and bank and financier updates, plus ad hoc reports for the wider business.
• Own the buyer experience from contract to handover and contact every buyer at least quarterly.
• Join the daily sales meeting and be the escalation point for agents on buyers.
• Maintain the AML/CTF register and ensure identity verification for every sale.

Skills

Sales coordination

Communication

Attention to detail

Client relationship

Tools

Salesforce

Realworks

Microsoft 365

Job description

Sherpa Group, a premium Gold Coast-based property developer and management company, is seeking a driven sales operations professional to own the complete buyer experience from contract to handover. This role requires sharp attention to detail and a proactive mindset to keep settlements, deposits and commissions running smoothly.

You’ll work across contracts, deposits, commissions and Salesforce dashboards, collaborating with solicitors, buyers and directors to ensure accuracy, compliance and