Sales Operations Manager

Sherpa Group; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Job summary

Sherpa Group, a premium Gold Coast-based property developer and management company, is seeking a driven sales operations professional to own the complete buyer experience from contract to handover. This role requires sharp attention to detail and a proactive mindset to keep settlements, deposits and commissions running smoothly.

You’ll work across contracts, deposits, commissions and Salesforce dashboards, collaborating with solicitors, buyers and directors to ensure accuracy, compliance and

Qualifications

• Sales administration, contracts or client relationship experience in property development or real estate.
• Working knowledge of Queensland off-the-plan contracts.
• Advanced Salesforce & Realworks skills, including reports and dashboards desirable but not essential.
• Strong commercial and numerical skills across commissions, revenue reporting, rental returns and yields.
• Understanding of investor letting options (short-term, long-term and rental guarantee).
• Confidence communicating with solicitors, buyers, agents and directors.
• Meticulous attention to detail with contracts, figures and dates.
• Understanding AML/CTF obligations, and discretion with confidential information.
• Proficiency in Microsoft 365, plus a current Queensland driver’s licence.

Responsibilities

• Contracts to settlement: own every sale from contract to settlement, managing all contract documentation.
• Process balance deposit extensions and refunds, and track deposit bonds and bank guarantees.
• Prepare commission terms for Director approval, manage agency agreements, keep Salesforce data accurate across projects, and maintain dashboards.
• Own monthly project reporting and bank and financier updates, plus ad hoc reports for the wider business.
• Own the buyer experience from contract to handover and contact every buyer at least quarterly.
• Join the daily sales meeting and be the escalation point for agents on buyers.
• Maintain the AML/CTF register and ensure identity verification for every sale.

Skills

Sales coordination

Communication

Attention to detail

Client relationship

Tools

Salesforce

Realworks

Microsoft 365

Job description

At Sherpa Group, we don't just build properties, we build futures.

As a premium Gold Coast-based property developer and management company, we deliver exceptional developments and provide unparalleled service across property management and body corporate administration. Every project we touch is guided by an unwavering commitment to quality, integrity, and long-term value creation for our investors, our communities, and our team.

Sherpa Group is looking for a driven sales operations professional to join our high-performing team and own the complete buyer experience, from the moment a contract is signed to the day the keys are handed over.

We have several projects underway and a lot of moving parts. What we need now is one sharp, switched-on person to bring it all together and make it run seamlessly. If you’re the person everyone turns to when the details matter, this is your role.

What you’ll own

Contracts to settlement: As the go-to contact for buyer and vendor solicitors, you’ll own every sale from contract to settlement, managing all contract documentation, including Form 6s.

Deposits: You’ll process balance deposit extensions and refunds, and track deposit bonds and bank guarantees against their expiry and settlement dates.

Commission and Salesforce: You’ll prepare commission terms for Director approval, manage agency agreements, keep Salesforce data accurate across all projects, and maintain the sales dashboards.

Reporting: You’ll own monthly project reporting and bank and financier updates, plus ad hoc reports for the wider business as needs arise.

Buyers and letting: You’ll own the buyer experience from contract to handover and contact every buyer at least quarterly. You’ll assist with driving letting targets and track rental yields.

Sales team support: You’ll join the daily sales meeting and be the escalation point for agents on buyers.

AML/CTF: You’ll maintain the register and make sure identity verification is complete for every sale.

What you’ll bring

Sales administration, contracts or client relationship experience in property development or real estate

Working knowledge of Queensland off-the-plan contracts

Advanced Salesforce & Realworks skills, including reports and dashboards desirable but not esssential

Strong commercial and numerical skills across commissions, revenue reporting, rental returns and yields

An understanding of investor letting options (short-term, long-term and rental guarantee)

Confidence communicating with solicitors, buyers, agents and directors

Meticulous attention to detail with contracts, figures and dates

An understanding of AML/CTF obligations, and discretion with confidential information

Proficiency in Microsoft 365, plus a current Queensland driver’s licence

The details

Full-time, permanent

38 hours per week, Monday to Friday, 8:30am–5:00pm, plus occasional overtime, evening and weekend work around settlements, launches and events (included in base salary)

Based at our Miami head office and Palm Beach office, with travel to project sites