AO3 Customer Service OfficerNew

Tacticall Recruitment; City of Brisbane; On-site; AUD 68,000 - 72,000; Full time

Benefits offered by this job

CBD location near transport

Job summary

Tacticall Recruitment is sourcing for a temporary role in a State Government Department based in the Brisbane CBD. You will provide inbound HR/Payroll support and exceptional customer service across multiple systems, handling inbound calls and resolving requests.

The assignment is 6 weeks with potential extension, offering a competitive hourly rate and onboarding support. Successful candidates will have strong customer service experience in a high-volume environment, the ability to learn new

Qualifications

• Evidence of customer service experience in high-volume contact centre or email environment.
• Ability to learn and navigate multiple systems and platforms.
• Excellent verbal and written communication skills.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Navigate multiple systems and platforms to assist customers.
• Answer inbound calls, log details, provide resolutions and action work requests and complaints.

Skills

Customer service

Call centre

Data entry

Communication

Problem solving

Multitasking

Job description

18h ago , from TactiCall Recruitment Services

• 6 week assignment with potential to extend based on business needs and your performance


• State Government Department


• Great CBD Location


• Inbound Service supporting employee's with HR/Payroll enquiries

Our client is a State Government Department that provides internal support to multiple Government Agencies and Departments on a range of matters including first level service focused across three teams - HR/Payroll, IT Support & Telecommunication. With a primary focus on delivering excellent customer experience.

What is on offer:

• An initial 6 week temporary role commencing asap (after pre-screening checks) with strong possibility of extending


• An attractive hourly rate of $49.40ph plus super


• Shift hours between 8am and 5pm Monday to Friday


• An amazing CBD location close to all public transport


• Initial induction training and ongoing support


• A great team environment with regular feedback and coaching

The role involves:

• Providing exceptional customer service to both internal and external customers


• Navigating multiple systems and platforms


• Answer inbound calls relating to solving problems, provide information and to action work requests and complaints


• You will ask questions, log details, provide resolutions and or expand requests

The successful candidate will have:

• Proven customer service experience in a high volume contact centre and email environment


• Able to demonstrate experience or a transferrable skill set


• Previous exposure to payroll, HR or or similar will be viewed favourably


• Ability to learn and navigate multiple systems


• Great communication skills, both verbal and written


• Exceptional interpersonal skills and be a great team player


• Patience and resilience with a genuine desire to support customer


• Fast and accurate typing and data entry skills


• Ability to adapt to change


• Experience working to KPI

You have the opportunity to join the Queensland public sector; a position of trust where you will contribute to better outcomes for Queenslanders by implementing the policies, priorities, services or programs of the elected Government. On offer is a dynamic work environment that is values-driven and provides opportunities for growth and progression. Appointments in the public service are based on merit.

Our client values and actively supports diversity and inclusion. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply and identify in their application.

Applicants will be required to undertake pre-screening assessments including a Federal Police Check.

NB: you will need unrestricted working rights in Australia to apply for this role