Business Support Officer

Haeusler's Group; Echuca; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Above award pay rates

Salary Packaging

Ongoing training and support

Uniform and PPE

Multi-site opportunities

Team environment

Health and wellbeing program

Employee Assistance Program

Job summary

Haeusler's Group in Echuca seeks a full-time Business Support Officer to provide administrative and operational support across the Branch, enhancing workflow and customer experience. You will handle data entry, reports, correspondence, and records management to keep the branch running smoothly.

You will also assist with recruitment, support the branch financials and cashflow, and coordinate with internal and external stakeholders to deliver timely, accurate business solutions.

Qualifications

• 2+ years in senior administrative, financial or business support roles, preferably in automotive or agricultural sectors.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• High attention to detail and accuracy.
• Strong financial management acumen.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Customer-focused with problem-solving attitude.

Responsibilities

• Provide high-quality administrative and operational support to various departments within the Branch.
• Greet and engage with customers, ensuring a positive experience reflecting the Company and Brands.
• Manage internal workflows, data entry and preparation of various reports.
• Manage correspondence including emails and letters.
• Maintain accurate records of sales, invoicing and customer interactions and archiving documents.
• Assist managers with Branch recruitment and system accuracy.
• Assist with Branch financials and cashflow within delegation thresholds.
• Proactively manage creditors and debtors.

Skills

Communication

Organisational skills

Multitasking

Attention to detail

Problem solving

Customer service

Education

Certificate IV in Business Administration or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We currently have a full-time permanent position available for a Business Support Officer at our Echuca Dealership which services, repairs and maintains a large range of industry leading John Deere equipment.

The Role

You will be responsible for performing a range of tasks including, but not limited to:

• Provide high-quality administrative and operational support to various departments within the Branch.
• Greet and engage with customers calling or attending the site, ensuring they experience a positive customer experience which reflects on the Company and Brands.
• Manage internal workflows, data entry and preparation of various reports.
• Manage correspondence including emails, letters and other communications.
• Maintain accurate records of sales, invoicing and customer interactions and archiving of documents and files.
• Assist managers with Branch recruitment ensuring the applicable systems are accurate and up to date.
• Assist with the Branch financials and cashflow within the delegation thresholds.
• Proactively and effectively manage creditors and debtors.
• Serve as a point of contact for customer enquiries, addressing feedback and or concerns.
• Assist with customer accounts management including making contact with internal stakeholders, external suppliers and overdue account holders.

To be successful you will need:

• Highly desirable to have at least 2 years’ experience in a senior administrative, financial or business support role, preferably within the automotive or agricultural industry.
• Excellent communication and interpersonal skills are essential.
• Strong organisational and multitasking abilities.
• High attention to detail and accuracy.
• Strong financial management and acumen.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Customer-focused with a problem-solving attitude.
• Provide timely and effective business solutions and support to a dynamic and broad-spectrum team.
• Willingly partner with the team, creating positive relationships and culture to improve business outcomes and performance.
• Ability to handle sensitive information with confidentiality.
• Adaptable and flexible in a fast-paced environment.

Preferred

• Certificate IV in Business Administration or a related field is preferred.

What we'll provide you

• Above award pay rates
• Salary Packaging
• Ongoing training and support
• Uniform and Personal Protective Equipment
• Multi-site organisation with room to move or transfer
• Friendly welcoming team environment
• Company health and wellbeing program
• Employee Assistance Program

Position Description - Business Support Officer