Service Supervisor

Haeusler Group; Echuca; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Above award pay rates

A competitive renumeration package

Salary Packaging

Ongoing training and support

Training through John Deere University

Specialist upskilling

Latest industry technology

Company vehicle, laptop, and mobile

Uniform and Personal Protective Equip.

Multi-site organisation with room to移e

Relocation Assistance

Friendly welcoming team environment

Company health and wellbeing program

Employee Assistance Program

Job summary

Haeusler’s Group is seeking an experienced Service Supervisor for our Echuca Dealership. The role offers leadership of a busy agricultural workshop and technicians, with duties including scheduling, quality checks, and customer updates.

Ideal candidates will have 3+ years in service roles, a Diesel Mechanic qualification, and strong customer service and communication skills. Local relocation support and ongoing John Deere training are available.

Qualifications

• 3+ years of experience in a service/ workshop role.
• Fully qualified Diesel Mechanic trade qualification preferred.
• Ability to lead others, with workshop management experience.
• Current and valid driver’s license.
• Familiar with John Deere and competitive products.
• Ability to write and speak effectively to individuals and groups.
• Strong customer service focus and work ethic.
• Excellent oral and written communication skills.
• Forklift licence preferred.

Responsibilities

• Lead the success of a busy agricultural workshop and technician team.
• Schedule internal, retail and warranty bookings.
• Monitor technicians’ overtime and start/finish times.
• Approve internal work orders prior to work commencing.
• Oversee delivery management in the CRM with date confirmation and quality control.
• Review machinery prior to release to ensure work completed to standard.
• Approve repair order invoicing for accuracy and consistency.
• Oversee Technician and Apprentice training and provide recommendations to the Aftermarket Manager.
• Provide updates to customers during and upon completion.

Skills

Leadership

Team management

Customer service

Communication

John Deere familiarity

Forklift operation

Workshop coordination

Attention to safety

Office/computer skills

Education

Diesel mechanic qualification

Job description

We are looking for an experienced and qualified Service Superivsor who is looking to take the next step in their career at our Echuca Dealership. The successful applicant will have the opportunity to continue a career in an industry which is thriving with the use of leading edge, innovative & exciting technology, through automation and autonomy.

Service Superivsor

We are looking for an experienced and qualified Service Superivsor who is looking to take the next step in their career at our Echuca Dealership. The successful applicant will have the opportunity to continue a career in an industry which is thriving with the use of leading edge, innovative & exciting technology, through automation and autonomy.

About Us

Haeusler's Group is a family-owned company with five locations from Mildura to Shepparton. We are well-established industry leaders in agricultural products and believe our customers deserve a partnership that helps their business succeed.

The Role

You will be responsible for performing a range of tasks including, but not limited to:

• Leading the success of a busy agricultural workshop and technician team which supports our local industries and customers.

• Scheduling of all internal, retail and warranty bookings.

• Monitor technicians’ overtime and start/finish times.

• Approval of all internal work orders prior to work commencing.

• Overseeing delivery management in the CRM ensuring delivery date confirmation and quality control.

• Review machinery prior to its release to ensure all work has been completed to an acceptable standard.

• Approval of repair order invoicing to ensure accuracy and consistency.

• Oversee all Technician and Apprentice training and provide recommendations to the Aftermarket Manager.

• Following up and providing updates to the customer during and upon completion.

• Ensuring the workshop delivers exceptional service delivery quality and customer experiences.

What we’ll provide you

• Above award pay rates

• A competitive renumeration package

• Salary Packaging

• Ongoing training and support

• Training through John Deere University

• Specialist upskilling

• Latest industry technology

• Company vehicle, laptop, and mobile phone

• Uniform and Personal Protective Equipment

• Multi-site organisation with room to move or transfer

• Relocation Assistance

• Friendly welcoming team environment

• Company health and wellbeing program

• Employee Assistance Program

To be successful you will need:

• 3+ years of experience as a Service Technician.

• Fully qualified Diesel Mechanic trade qualification preferred.

• Ability to lead others, with a strong preference for previous workshop management experience.

• Current and valid driver’s license.

• Familiar with John Deere and competitive products.

• Ability to write and speak effectively to individuals and groups.

• Strong customer service focus and work ethic.

• Ability to use standard desktop load applications such as Microsoft Office and internet functions.

• Excellent oral and written communication skills.

• Forklift licence preferred.