Business Support Follow Up Agent

IDX Employer 1 Pty Ltd; Maroochydore; On-site; AUD 52,000 - 72,000; Full time

Job summary

Integral Diagnostics (IDX Group) invites expressions of interest from individuals seeking an opportunity to contribute to high-quality administrative and operational support across the Imaging Queensland brands. The role offers the chance to collaborate with clinics, referring practitioners and Radiologists to maintain efficient workflows and deliver top service.

The successful candidate will demonstrate strong organisational and communication skills, attention to detail, and the ability to

Responsibilities

• Answer and action calls received through the Referrers, Platinum Referrers and RIS/PACS lines.
• Manage specialist referrals to support referring practitioners and facilitate efficient service delivery.
• Schedule a range of examinations across relevant modalities at all Imaging Queensland clinics, including CQR, SCR and BMB.
• Assist with the creation and amendment of service codes and item numbers and general RIS maintenance.
• Manage, review and solve daily Karisma audits.
• Upload CQHHS reports as required.
• Coordinate image transfers.
• Manage and maintain the referrer portal.
• Respond to and assist with patient portal enquiries.
• Undertake additional duties as directed by line managers.

Job description

We are inviting expressions of interest from people who are looking for an opportunity to contribute to the delivery of high-quality administrative and operational support across the Imaging Queensland brands. This role offers the opportunity to work collaboratively with colleagues, referring practitioners and Radiologists across our CQR, SCR and BMB clinics. The successful applicant will play an important role in supporting daily operations, maintaining efficient workflows and delivering a high standard of service to both internal and external stakeholders. We encourage team members with strong organisational and communication skills, attention to detail and the ability to manage competing priorities and solve problems to express their interest.

Key Responsibilities

• Answer and action calls received through the Referrers, Platinum Referrers and RIS/PACS lines.
• Manage specialist referrals to support referring practitioners and facilitate efficient service delivery.
• Schedule a range of examinations across relevant modalities at all Imaging Queensland clinics, including CQR, SCR and BMB.
• Assist with the creation and amendment of service codes and item numbers and general Ris maintenance.
• Manage, review and solve daily Karisma audits.
• Upload CQHHS reports as required.
• Coordinate image transfers.
• Manage and maintain the referrer portal.
• Respond to and assist with patient portal enquiries.
• Undertake additional duties as directed by line managers.

The ideal candidate will demonstrate:

• Strong attention to detail and a commitment to accuracy.
• Effective multitasking skills, with the ability to prioritise competing demands.
• Excellent time management and organisational abilities.
• The ability to work under pressure while maintaining a high standard of service.
• Proactive problem-solving skills and the initiative to identify and resolve issues.
• Strong communication and interpersonal skills, with a collaborative and customer-focused approach.
• Adaptability and flexibility when responding to changing priorities and operational requirements.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace.

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.

IDX employs a wide diverse range of professionals across career pathways: Clinical Specialists - Radiologists, Radiographers, Sonographers, Echocardiographers, Nuclear Medicine Technologists Nursing - Registered Nurse, Enrolled Nurse, Clinical Assistants Administration - Managers, Supervisors, Receptionists, Booking Centre Agents Shared Services - People & Culture, Marketing, Risk Management, ICT, Finance

We know that the success of our business is dependent on our experienced, dedicated, and forward-thinking invaluable team.