Business Support Follow Up Agent

South Coast Radiology; Maroochydore; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

5 weeks annual leave

Leave loading

Overtime opportunities

Professional development

Leadership opportunities

Work-life balance

Paid parental leave

Health insurance discounts

Gym memberships

Relocation support

Novated lease options

Job summary

South Coast Radiology in Maroochydore is seeking a Business Support Follow Up Agent to help deliver high-quality administrative and operational support across Imaging Queensland brands. You will work with clinicians and admin teams to ensure smooth daily operations and timely follow-ups.

The role focuses on accurate data handling, efficient scheduling, and proactive problem solving in a collaborative environment across CQR, SCR and BMB clinics.

Qualifications

• Strong organisational and communication skills.
• Excellent attention to detail and accuracy.
• Ability to prioritise multiple tasks and solve problems.
• Effective time management and organisational abilities.
• Collaborative and customer-focused approach.

Responsibilities

• Answer and action calls received through the Referrers, Platinum Referrers and RIS/PACS lines.
• Manage specialist referrals to support referring practitioners and facilitate efficient service delivery.
• Schedule a range of examinations across relevant modalities at all Imaging Queensland clinics (CQR, SCR, BMB).
• Assist with the creation and amendment of service codes and item numbers and general RIS maintenance.
• Manage, review and solve daily Karisma audits.
• Upload CQHHS reports as required.
• Coordinate image transfers.
• Manage and maintain the referrer portal.
• Respond to and assist with patient portal enquiries.
• undertakes additional duties as directed by line managers.

Skills

Attention to detail

Multitasking

Time management

Communication skills

Team player

Job description

## Business Support Follow Up AgentApply: Maroochydore - Wises Road: Full time: Posted Today: JR101508We are inviting expressions of interest from people who are looking for an opportunity to contribute to the delivery of high-quality administrative and operational support across the Imaging Queensland brands. This role offers the opportunity to work collaboratively with colleagues, referring practitioners and Radiologists across our CQR, SCR and BMB clinics. The successful applicant will play an important role in supporting daily operations, maintaining efficient workflows and delivering a high standard of service to both internal and external stakeholders. We encourage team members with strong organisational and communication skills, attention to detail and the ability to manage competing priorities and solve problems to express their interest. **Key Responsibilities*** Answer and action calls received through the Referrers, Platinum Referrers and RIS/PACS lines.* Manage specialist referrals to support referring practitioners and facilitate efficient service delivery.* Schedule a range of examinations across relevant modalities at all Imaging Queensland clinics, including CQR, SCR and BMB.* Assist with the creation and amendment of service codes and item numbers and general Ris maintenance.* Manage, review and solve daily Karisma audits* Upload CQHHS reports as required.* Coordinate image transfers.* Manage and maintain the referrer portal.* Respond to and assist with patient portal enquiries.* Undertake additional duties as directed by line managers. **Desired Skills and Attributes**The ideal candidate will demonstrate:* Strong attention to detail and a commitment to accuracy.* Effective multitasking skills, with the ability to prioritise competing demands.* Excellent time management and organisational abilities.* The ability to work under pressure while maintaining a high standard of service.* Proactive problem-solving skills and the initiative to identify and resolve issues.* Strong communication and interpersonal skills, with a collaborative and customer-focused approach.* Adaptability and flexibility when responding to changing priorities and operational requirements.**How to Express Your Interest**This is an excellent opportunity to broaden your experience, collaborate with a range of teams and contribute to the effective delivery of administrative and operational services across our organisation. If you’re organised, motivated and enjoy working as part of a team, we encourage you to express your interest in this opportunity.Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.***Building a healthier world, by delivering the best health outcomes one patient at a time.***# **About Us :**Sunshine Coast Radiology is part of the Imaging Queensland and Integral Diagnostic group, the fourth largest Radiology provider in Australia with practices located in Queensland, Victoria, WA and New Zealand. Across Queensland, we currently operate quality assured practices that provides Medical Imaging and Radiology services in from Sunshine Coast, Moreton Bay and Central Queensland. Sunshine Coast Radiology (SCR) has been operating for over 12 years on the Sunshine Coast, offering comprehensive quality assured practices with services including CT, MRI Mammography, BMD, general X-Ray, Ultrasound to Nuclear Medicine.# **Benefits, Culture and Well-Being!****Competitive Salary Package:** Attractive remuneration with additional CPD allowances, 5 weeks of annual leave (plus leave loading), and opportunities for overtime and extras.**Professional Development:** Upskilling opportunities to explore new areas or share your expertise, supporting your career growth and professional journey.**Leadership Opportunities:** Join a supportive team environment that values your Sonography experience and encourages leadership development.**Work-Life Balance:** Enjoy the flexibility of a work environment that promotes balance, complemented by the charm of a vibrant Queensland city with a strong community spirit.**Paid Parental Leave:** Additional leave to support new parents during this important life stage.**Health and Fitness Benefits:** Discounted health insurance, gym memberships, and access to salary-sacrificing and novated lease options.**Relocation Support:** Financial assistance to help you settle into your new role and location.**Recognition and Community:** Be part of a workplace that values your contributions, fosters a positive team culture, and celebrates achievements.