Business Solutions Analyst

AGL; Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Discounts on energy

Energise rewards

Parental leave 20 weeks

Recharge leave

Diversity & inclusion

Novated leasing

EV subscriptions

Study assistance

Share purchase plan

Insurance deals

Job summary

AGL are seeking a Systems Business Analyst to drive operational excellence by translating business needs into actionable system changes. You’ll liaise between business units and IT, document requirements, and work with Salesforce Admins, developers and the Voice & AI Lead to enhance pricing and scripting, ensuring smooth system performance and meaningful outcomes.

Hybrid work options in Melbourne, with a hands-on, operational mindset and a focus on continuous improvement within our energy and

Qualifications

• Experience as a business analyst or systems analyst in a tech-enabled ops environment.
• Ability to gather, document and translate business requirements into user stories and specs.
• Basic understanding of Salesforce architecture and relevant clouds; Trailhead exposure preferred.
• Ability to execute pricing and scripting changes within operational systems.
• Strong troubleshooting and stakeholder engagement skills.

Responsibilities

• Act as a liaison between business units and IT operations to translate needs into system changes.
• Troubleshoot issues, implement pricing and scripting changes, ensure continuity of service.
• Collaborate with business owners to gather, document, and validate requirements.
• Develop user stories and work with Salesforce Admins, developers, and the Voice & AI Lead.
• Maintain knowledge of Salesforce Clouds (CPQ, OmniStudio, Marketing Cloud, Experience Cloud).

Skills

Business analysis

Requirements gathering

Salesforce basics

Stakeholder communication

Pricing scripting

Troubleshooting

Tools

Salesforce

Trailhead

Job description

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.

Join the change. Electrify your future.

About the role

As a Systems Business Analyst, you will be at the centre of driving operational excellence, bridging the gap between business teams and technology solutions. Reporting to the Senior Manager - Operations, you will play a key role in maintaining and improving business systems by troubleshooting issues, delivering pricing and scripting changes, and translating business needs into actionable requirements.

Partnering closely with stakeholders across the business, you'll document requirements and collaborate with Salesforce Administrators, developers, and the Voice & AI Lead to implement enhancements, resolve system challenges, and optimise processes. Success in this role requires a hands‑on, operational mindset and a passion for ensuring systems run smoothly while delivering meaningful business outcomes.

What you'll be doing:

• Act as a key liaison between business units and IT operations, ensuring business needs are clearly understood and translated into actionable system changes.
• Support day‑to‑day operations by troubleshooting issues, executing pricing and scripting changes, and ensuring continuity of service.
• Partner with business unit owners to gather, document, and validate requirements, with a focus on operational efficiency and optimisation.
• Develop basic user stories and collaborate with Salesforce Administrators, developers, and the Voice & AI Lead to deliver or refine solutions.
• Maintain a strong understanding of relevant Salesforce Clouds (e.g., CPQ, OmniStudio, Marketing Cloud) through Trailhead training and hands‑on experience.

What you'll bring:

• Experience in a business analyst or systems analyst role, ideally within a technology-enabled operations environment.
• Strong capability in gathering, documenting, and translating business requirements into clear user stories and functional specifications.
• Basic understanding of Salesforce architecture and functionality, with Trailhead training in relevant clouds such as CPQ, OmniStudio, Marketing Cloud, and Experience Cloud (or willingness to complete).
• Ability to execute and support pricing and scripting changes within operational systems.
• Strong troubleshooting skills with a proactive approach to identifying and resolving operational issues.
• Excellent communication and stakeholder engagement skills, with the ability to build trusted relationships across business and technical teams.

At AGL, we offer a wide range of benefits including:

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Access 20 weeks of paid parental leave for the primary carer.
• Access to an additional week of recharge leave per year.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL's share purchase plan and insurance deals.

*Benefits may change over time and vary based on role type and location

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose.

AGL is proud to be a WORK180 Endorsed Employer for All Women.

At AGL, we use some AI-enabled tools to support recruitment administration. All hiring decisions are made by hiring leaders and Talent Solutions professionals, with human oversight throughout.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Solutions team. Candidates submitted by an agency without approval will not be considered by AGL.

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