Business Process Analyst

Ambition Recruitment; New South Wales; On-site; AUD 60,000 - 100,000; Full time

Job summary

Ambition Recruitment in Sydney North Shore NSW is seeking a Business Process Analyst for an initial 6-month contract to partner with operational leaders, review current-state workflows, identify efficiencies, and document future-state processes.

You will map end-to-end processes, develop SOPs, facilitate workshops, and design scalable operating models to lift productivity and compliance across quality, efficiency, and customer experience.

Qualifications

• 5+ years of experience in continuous improvement, process redesign, or business transformation.

Responsibilities

• Review end-to-end operational processes across quality, efficiency, control, and customer experience.
• Facilitate stakeholder workshops to challenge current ways of working and identify automation or standardisation opportunities.
• Develop clear process maps, SOPs, and work instructions.
• Design and implement scalable future-state operating models to lift productivity and compliance.

Skills

Process improvement

SOP drafting

Workshop facilitation

Stakeholder engagement

Lean Six Sigma

Job description

Ambition Recruitment – Sydney North Shore NSW

I am looking to recruit a Business Process Analyst for an initial 6-month contract supporting a key operational excellence / business transformation program. You will partner directly with operational leaders to review current-state workflows, challenge legacy practices, identify efficiencies, and build robust future-state documentation.

Key Responsibilities

• Review and assess end-to-end operational processes across quality, efficiency, control, and customer experience.
• Facilitate stakeholder workshops to challenge current ways of working and identify automation or standardisation opportunities.
• Develop clear process maps, standard operating procedures (SOPs), and work instructions.
• Design and implement scalable future-state operating models that lift productivity and compliance.

About you

• 5+ years of experience across continuous improvement, process redesign, or business transformation.
• Proven track record mapping processes and drafting comprehensive SOPs/documentation.
• Lean Six Sigma training or qualifications a bonus - Yellow/Green Belt
• Strong stakeholder engagement, facilitation, and influencing skills.
• Experience in a business process role within a shared services, service operations, BPO, or offshoring projects is advantageous.
• Join a business-critical project and be vital to the delivery of it - great experience
• Potential for extension - please note this isn't guaranteed
• Friendly, collaborative culture - work with an amazing leader