Business Development Manager - Shopping Centre

Gough Recruitment; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Job summary

Our Client, a leading owner of retail shopping centres in South East Queensland, is seeking a Business Development & Reception Manager to join the Centre Management team at one of Brisbane's busiest destinations.

This is a diverse role, combining casual mall leasing, business development, centre administration and front-of-house responsibilities, perfect for someone who enjoys variety and a fast-paced retail property environment.

Qualifications

• Experience in shopping centre management or retail property is preferred.
• Strong administration and organisational skills with attention to detail.
• Excellent communication and relationship-building abilities.
• Proactive approach with ability to generate new business opportunities.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional customer service and presentation required.

Responsibilities

• Identify and secure casual mall leasing, pop-up retail and supplementary income opportunities.
• Develop relationships with national retailers, local businesses and external stakeholders.
• Prepare licence agreements, invoices and leasing documentation.
• Manage casual mall leasing bookings from enquiry to bump-in and bump-out.
• Monitor licence renewals, retailer standards and compliance.
• Maintain leasing databases, forecasts and monthly reporting.
• Support front-of-house reception team and provide high-level customer service.
• Coordinate office administration including contractor management and document control.
• Liaise with retailers, contractors, customers and the centre management team daily.
• Support centre projects across operations, marketing and administration.

Skills

Shopping centre management

Administration

Communication

Business development

Multi-priority coordination

Customer service

Microsoft Office

Tools

Microsoft Office

Property management systems

Job description

Business Development Manager - Shopping Centre

Our Client

A leading owner of retail shopping centres, is seeking a Business Development & Reception Manager to join the Centre Management team at one of South East Queensland's busiest retail destinations. This is a diverse role combining casual mall leasing, business development, centre administration and front-of-house responsibilities, making it ideal for someone who enjoys variety and thrives in a fast-paced retail property environment.

The Opportunity

This is a unique role where no two days are the same. You'll take ownership of casual mall leasing and supplementary income, develop relationships with retailers and local businesses, coordinate pop-up activations and promotional space, while also providing support to the reception team.

Key Responsibilities

• Identify and secure casual mall leasing, pop-up retail and other supplementary income opportunities.
• Develop strong relationships with national retailers, local businesses and external stakeholders.
• Prepare licence agreements, invoices and associated leasing documentation.
• Manage casual mall leasing bookings from enquiry through to bump-in and bump-out.
• Monitor licence renewals, retailer presentation standards and compliance requirements.
• Maintain accurate leasing databases, forecasts and monthly reporting.
• Provide support to the front-of-house reception team and while maintaining a high level of customer service.
• Coordinate office administration including contractor management, document control, mail, registers and general office support.
• Liaise daily with retailers, contractors, customers and the wider centre management team.
• Support various centre projects and assist across operations, marketing and administration as required.

About You We're looking for someone who brings:

• Previous experience within shopping centre management, retail property, commercial property or a customer-facing property environment.
• Strong administration and organisational skills with excellent attention to detail.
• Outstanding communication and relationship-building abilities.
• A proactive approach with the confidence to generate new business opportunities.
• Experience coordinating multiple priorities in a fast-paced environment.
• Strong customer service skills and a professional presentation.
• Confidence using Microsoft Office and learning property management systems.
• Previous experience in casual mall leasing, retail property or centre administration will be highly regarded but is not essential.

What's on Offer

• Join a highly regarded retail property owner with an established shopping centre portfolio.
• Diverse role combining business development, leasing, administration and customer engagement.
• Work alongside an experienced and supportive Centre Management team.
• Excellent opportunity to develop a long-term career within retail property.
• Stable, full-time position with genuine career progression opportunities.