Business & Customer Solutions Specialist

DHL Global Forwarding; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

DHL Global Forwarding in Sydney seeks a Business & Customer Solutions Specialist to drive digital innovation and deliver technology solutions that support business growth. You will translate business requirements into practical IT outcomes, collaborating with customers and internal teams.

The role focuses on designing, implementing, and supporting customer-facing solutions, applications and integration platforms, while identifying opportunities for automation and improved customer value.

Qualifications

• Analyse, document, and validate customer business, functional, and technical requirements.
• Design, implement, and support customer-facing technology solutions, digital applications, and integration platforms.
• Collaborate with customers, internal teams, and external partners to resolve system, process, and integration issues.
• Provide expert technical advice and process improvement recommendations to stakeholders and customers.
• Provide support for global and local applications and processes
• Manage and contribute to technology and business projects, ensuring risks are identified and outcomes are delivered on time.
• Prepare and deliver presentations, reports, and project documentation that support informed decision-making.
• Identify opportunities for innovation, automation, and technology adoption that enhance customer value and business performance.

Responsibilities

• Analyse, document, and validate customer business, functional, and technical requirements.
• Design, implement, and support customer-facing technology solutions, digital applications, and integration platforms.
• Collaborate with customers, internal teams, and external partners to resolve system, process, and integration issues.
• Provide expert technical advice and process improvement recommendations to stakeholders and customers.
• Provide support for global and local applications and processes
• Manage and contribute to technology and business projects, ensuring risks are identified and outcomes are delivered on time.
• Prepare and deliver presentations, reports, and project documentation that support informed decision-making.
• Identify opportunities for innovation, automation, and technology adoption that enhance customer value and business performance.

Skills

Analytical thinking

Stakeholder engagement

Project coordination

Risk management

Communication skills

Job description

Business & Customer Solutions Specialist

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as “The logistics company for the world.”

Shape the Future of Customer Technology Solutions

At DHL Global Forwarding, we're looking for a Business & Customer Solutions Specialist to drive digital innovation, enhance customer experiences, and deliver technology solutions that support business growth. This is an exciting opportunity for a technology-minded professional who enjoys collaborating with stakeholders, solving complex business challenges, and turning ideas into practical solutions.

About the Role

As the subject matter expert for customer-facing IT solutions, integration platforms, and digital applications, you will work closely with customers, internal stakeholders, and external partners to design, implement, and support technology solutions that improve operational efficiency and customer engagement.

You will play a key role in translating business requirements into effective technology outcomes while supporting DHL's digital strategy and continuous improvement initiatives.

Key Responsibilities

Analyse, document, and validate customer business, functional, and technical requirements.

Design, implement, and support customer-facing technology solutions, digital applications, and integration platforms.

Collaborate with customers, internal teams, and external partners to resolve system, process, and integration issues.

Provide expert technical advice and process improvement recommendations to stakeholders and customers.

Provide support for global and local applications and processes

Manage and contribute to technology and business projects, ensuring risks are identified and outcomes are delivered on time.

Prepare and deliver presentations, reports, and project documentation that support informed decision-making.

Identify opportunities for innovation, automation, and technology adoption that enhance customer value and business performance.

What You'll Bring

We are looking for someone who:

Has strong analytical and problem-solving capabilities.

Can confidently engage with technical and non-technical stakeholders.

Thrives in a collaborative, customer-focused environment.

Is passionate about technology, innovation, and continuous improvement.

Demonstrates strong project coordination and risk management skills.

Can effectively communicate complex information through presentations and documentation.

Why DHL?

At DHL Global Forwarding, we foster a culture built on trust, collaboration, innovation, and a relentless pursuit of results. You'll have the opportunity to work with industry-leading technology, contribute to meaningful customer outcomes, and be part of a global organisation committed to growth and excellence.