Global Logistics Tech Solutions Specialist

DHL Global Forwarding; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

DHL Global Forwarding in Sydney seeks a Business & Customer Solutions Specialist to drive digital innovation and deliver technology solutions that support business growth. You will translate business requirements into practical IT outcomes, collaborating with customers and internal teams.

The role focuses on designing, implementing, and supporting customer-facing solutions, applications and integration platforms, while identifying opportunities for automation and improved customer value.

Qualifications

• Analyse, document, and validate customer business, functional, and technical requirements.
• Design, implement, and support customer-facing technology solutions, digital applications, and integration platforms.
• Collaborate with customers, internal teams, and external partners to resolve system, process, and integration issues.
• Provide expert technical advice and process improvement recommendations to stakeholders and customers.
• Provide support for global and local applications and processes
• Manage and contribute to technology and business projects, ensuring risks are identified and outcomes are delivered on time.
• Prepare and deliver presentations, reports, and project documentation that support informed decision-making.
• Identify opportunities for innovation, automation, and technology adoption that enhance customer value and business performance.

Responsibilities

• Analyse, document, and validate customer business, functional, and technical requirements.
• Design, implement, and support customer-facing technology solutions, digital applications, and integration platforms.
• Collaborate with customers, internal teams, and external partners to resolve system, process, and integration issues.
• Provide expert technical advice and process improvement recommendations to stakeholders and customers.
• Provide support for global and local applications and processes
• Manage and contribute to technology and business projects, ensuring risks are identified and outcomes are delivered on time.
• Prepare and deliver presentations, reports, and project documentation that support informed decision-making.
• Identify opportunities for innovation, automation, and technology adoption that enhance customer value and business performance.

Skills

Analytical thinking

Stakeholder engagement

Project coordination

Risk management

Communication skills

Job description

DHL Global Forwarding in Sydney seeks a Business & Customer Solutions Specialist to drive digital innovation and deliver technology solutions that support business growth. You will translate business requirements into practical IT outcomes, collaborating with customers and internal teams.

The role focuses on designing, implementing, and supporting customer-facing solutions, applications and integration platforms, while identifying opportunities for automation and improved customer value.