Customer Tech Solutions Specialist

Dhl

Sydney

On-site

Confidential

Full time

6 days ago

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Job summary

DHL Global Forwarding in Matraville, NSW, seeks a Business & Customer Solutions Specialist to drive digital innovation and deliver technology solutions that support business growth. This role focuses on customer-facing IT solutions, integration platforms, and digital applications.

As the subject matter expert, you will translate business needs into practical technology outcomes, collaborate with customers, internal teams, and external partners, and help improve operational efficiency and

Qualifications

Strong analytical and problem-solving capabilities.
Confidently engages with technical and non-technical stakeholders.
Thrives in a collaborative, customer-focused environment.
Passionate about technology, innovation, and continuous improvement.

Responsibilities

Analyse, document, and validate customer requirements across business, functional, and technical domains.
Design, implement, and support customer-facing technology solutions and integration platforms.
Collaborate with customers, internal teams, and external partners to resolve issues.
Provide expert technical advice and process improvement recommendations to stakeholders.
Support global and local applications and processes; manage project delivery and risks.
Prepare presentations and documentation to support informed decision-making.