Customer Service Representative

DHL Supply Chain; Australia; On-site; Confidential; Full time

Job summary

DHL Supply Chain Australia is seeking a Customer Service Representative to support warehouse operations through phone and email inquiries. You will handle customer queries, assist with escalations, and contribute to daily KPI reporting.

In a fast-paced environment you will collaborate with a committed team, manage service relationships, and uphold quality and service standards using Microsoft Office tools.

Qualifications

• Experience in customer service via phone and email.
• Strong customer service skills.
• Proven ability to resolve escalations.
• Excellent knowledge of Microsoft Office applications.

Responsibilities

• Customer support via phone and email.
• Actioning customer queries.
• Daily/Weekly/Monthly KPI reporting.
• Manage service relationships.
• Ensuring quality & service standards are met.
• General Administration duties.

Skills

Customer service

Phone & email

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

About Us

When you work with us you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.

About Us

When you work with us you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.

We are the world's leading contract logistics company. We create competitive advantages for our customers through customised warehousing and transportation services. We combine our global scale with local knowledge and sector experience.

At DHL Supply Chain (DSC) Australia there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you'll have the tools and training you need to grow and succeed.

DHL Supply Chain Australia is a Great Place To Work certified.

Please Note DHL Internal applications close on 09/10/2026

In this job you will:

As a Customer Service Representative at DHL, you'll overcome daily logistical challenges to ensure warehouse operations run smoothly. In a fast-paced environment, where every day is different, you'll have the autonomy to make decisions and be able to continually grown professionally. Use your talents to lead a committed team to greatness and drive the future of logistics, using the latest technology

• Customer support via phone and email


• Actioning customer queries


• Daily/Weekly/Monthly KPI reporting


• Manage service relationships


• Ensuring quality & service standards are met


• General Administration duties

You have the following qualities & qualifications:

• Previous customer service experience (phone and email)


• Strong customer service skills


• Proven experience in providing solutions to escalations


• Excellent knowledge of Microsoft Office applications


• Demonstrated ability to multi task

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience. Please be aware that DHL Group will never ask for payment for interviews, certifications, or any part of the hiring process.