EOI - National Operations Manager

DHL; City of Melbourne; On-site; Confidential; Full time

Job summary

DHL Supply Chain in Melbourne is seeking a Senior National Operations Manager to lead operations across a portfolio of key customer accounts and support onboarding and growth of new business. You will drive operational excellence, promote standardisation, and lead the implementation of new opportunities to strengthen customer partnerships.

Based in Melbourne, you will collaborate with customers and internal stakeholders to deliver innovative solutions that improve performance and create value

Qualifications

• To be successful in this role, you will have a tertiary qualification in Business Administration, Logistics, or a related field.
• You will bring proven experience in operations management within the logistics or supply chain industry.
• You will demonstrate exceptional leadership with a track record of driving team performance and engagement.
• You will provide excellent communication and interpersonal skills to build relationships at all levels.
• You will show in-depth commercial acumen with experience in managing profitable growth.

Responsibilities

• Lead and manage the growth of operations, ensuring alignment with business objectives and strategic initiatives.
• Provide expert knowledge and experience in specialised operational requirements to enhance efficiency and effectiveness.
• Provide direction and leadership for the operations team, fostering a culture of collaboration, accountability, and continuous improvement.
• Utilise in-depth commercial acumen to identify opportunities for profitable growth and implement strategies that enhance operational performance.
• Build and maintain effective relationships with customers, delivering innovative solutions that meet their needs and exceed their expectations.
• Oversee new business implementations, ensuring successful integration and operation of services.

Skills

Leadership

Operations management

Commercial acumen

Communication skills

Problem solving

Education

Tertiary qualification in Business Administration, Logistics, or a related field

Job description

Senior opportunity within our successful Technology & Service Logistics sector

As we continue to grow and expand within our Technology & Service Logistics sector, we are seeking expressions of interest from experienced and driven operational leaders for a potential National Operations Manager opportunity based in Melbourne. This exciting opportunity would see you leading operations across a portfolio of key customer account, while playing a critical role in supporting the onboarding and growth of new business within a dynamic and fast-evolving industry. As a strategic leader, you will be responsible for driving operational excellence, promoting standardisation across the sector, and leading the successful implementation of new business opportunities. Working closely with customers and internal stakeholders, you will deliver innovative solutions that enhance performance, create value, and strengthen customer partnerships.

Your key responsibilities will include:

• Lead and manage the growth of operations, ensuring alignment with business objectives and strategic initiatives.
• Provide expert knowledge and experience in specialised operational requirements to enhance efficiency and effectiveness.
• Provide direction and leadership for the operations team, fostering a culture of collaboration, accountability, and continuous improvement.
• Utilise in-depth commercial acumen to identify opportunities for profitable growth and implement strategies that enhance operational performance.
• Build and maintain effective relationships with customers, delivering innovative solutions that meet their needs and exceed their expectations.
• Oversee new business implementations, ensuring successful integration and operation of services.

DHL Supply Chain is a Great Place to Work

By joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow. We're proud of our supportive work environment where employees are given the tools and training, they need to learn, grow, and succeed.

The diversity of our team mirrors the diversity of our customers and the communities we're a part of. We promote an inclusive environment – guided by mutual respect, openness, honesty, trust, and cooperation. Beyond our supportive culture, we also offer our employees:

• A world class training program to expand your skillset and propel your career to new heights
• Annual bonuses and merit reviews to ensure you are rewarded for your contribution to our success
• Staff engagement opportunities including volunteering opportunities, site events, competitions and our Go Teach, Go Help and Go Green programs
• Employee of the month and employee of the year recognition
• Access to Perk-Box, our employee reward program, along with impressive staff discounts at many of our household-name customers

DHL Supply Chain is committed to fostering an environment where employees feel comfortable to balance their priorities, work commitments, team engagement and work/life balance in collaboration with their manager, ensuring good and productive outcomes for all. We will support flexible working arrangements that are tailored to the individual role requirements.

To be successful in this role, you will have:

• Tertiary qualification in Business Administration, Logistics, or a related field.
• Proven experience in operations management within the logistics or supply chain industry.
• Exceptional leadership skills with a track record of driving team performance and engagement.
• In-depth commercial acumen with experience in managing profitable growth.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
• Proven problem-solving abilities and a proactive approach to challenges.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience.

Please be aware that DHL Group will never ask for payment for interviews, certifications, or any part of the hiring process.