Business Concierge Officer

Council Jobs; Melbourne; Hybrid; AUD 101,000 - 114,000; Full time

Benefits offered by this job

Attractive remuneration

Flexible working

Study assistance

Corporate discounts

Job summary

City of Melbourne is seeking a Business Concierge Officer within the Economic Development, International & Investment branch. You will help businesses start, operate, or grow in Melbourne, guiding permit/regulatory steps and connecting them with Council services and support programs.

The role emphasises exceptional customer service, relationship management, and clear communication to diverse stakeholders, with hybrid working options and a commitment to diversity and growth.

Qualifications

• Customer-focused principles and services delivery are essential.
• Understanding of economic and industry sectors is desirable.
• Strong written, interpersonal and verbal communication skills.
• Excellent relationship-building across diverse stakeholders and expectations.
• Outstanding time management and prioritisation to handle multiple requests.

Responsibilities

• Provide guidance and support to businesses starting, operating or growing within the City of Melbourne.
• Assist clients to navigate permit and regulatory requirements and access Council services.
• Mentor and deliver business support programs as part of the Business Concierge team.
• Engage with a diverse range of stakeholders and maintain proactive communication.

Skills

Customer service

Relationship management

Communication

Time management

Problem solving

Stakeholder management

Education

Degree in business / engagement

Tools

CRM software

Job description

• Opportunity to be part of Melbourne's growth and development through impactful investment projects.
• $101,498 - $114,243 (dependant on skills & experience) + 12% Superannuation

About the role

We are currently looking for a Business Concierge Officer to join our exciting Economic Development, International & Investment branch.

The Business Concierge team provides advice and support to businesses starting, operating or growing within the City of Melbourne, assisting them to navigate permit and regulatory requirements, understand property suitability and access relevant Council services, mentoring and business support programs.

Strong customer service skills and experience in account and relationship management within business environments are essential. Additionally, the candidate should have a solid understanding of the various factors influencing business decisions at every stage, from startup to expansion.

Bilingual and multilingual applicants are highly encouraged to apply.

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you will help deliver what is most important to the people who live, work, study, visit and invest in our great city.

We are proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it is your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

What your experience might look like

• Degree and/or equivalent qualification or experience in business, program management, communications or engagement, or other relevant experience.
• An understanding of and strong commitment to customer focused principles and systems and excellence in delivery of customer service.
• Understanding of economic and industry sectors highly desirable
• High level written, interpersonal and verbal communication skills, including ability to communicate complex information in a clear and concise manner to a wide audience.
• Excellent relationship building and management skills and the ability to deal with a diverse range of stakeholders and managing expectations and needs.
• Excellent time management and prioritisation skills, with ability to juggle competing demands whilst being responsible for ensuring all matters are handled in a timely, professional manner with stakeholders informed of progress as appropriate.
• Excellent problem-solving abilities, with a demonstrated capacity to think creatively, innovatively and strategically and conceptually to identify obstacles, consider multiple perspectives and distil complex information to create viable options that address future requirements.

Benefits of working with us

• Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
• Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
• Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
• Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

A few important things to note – don’t miss out!

• We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and a Working with Children Check.

Need more info?

Refer to the position description below or contact Simon Kinniburgh – Team Leader Business Concierge, ***************@melbourne.vic.gov.au.

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.