Business Centre Administration Coordinator

Crown Resorts; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Crown Resorts is seeking a highly organised and customer‑focused Business Centre Administration Coordinator to support the day‑to‑day operations of the Business Centre at Crown Towers, while providing administrative assistance to hotel leadership. This is a varied role that combines administration, customer service, stakeholder engagement, and operational coordination in a fast‑paced hotel environment.

This role involves meeting room management, coordinating services, invoicing and reporting,

Qualifications

• Previous administration and customer service experience.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• High attention to detail and a commitment to confidentiality.
• Proficiency in Microsoft Office; hotel industry experience and knowledge of Opera are advantageous.

Responsibilities

• Manage meeting room bookings, enquiries, contracts, and guest requests.
• Provide administrative and coordination support to the Executive Office and hotel management team.
• Coordinate business centre services including catering, couriers, printing, and office supplies.
• Deliver exceptional customer service to internal and external stakeholders.
• Support invoicing, reporting, and financial administration processes.
• Coordinate meeting room set ups, catering arrangements, and business support services to ensure a seamless experience for clients and guests.
• Maintain accurate records, filing systems, and documentation while ensuring confidentiality and compliance with company standards.

Skills

Organisational skills

Communication

Attention to detail

Confidentiality

Customer service experience

Tools

Microsoft Office

Opera

Job description

Business Centre Administration Coordinator

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

We areseekinga highlyorganisedand customer-focusedBusiness Centre Administration Coordinatorto support the day-to-day operations of the Business Centre at Crown Towers, while providing administrativeassistanceto hotel leadership. This is a varied role that combines administration, customer service, stakeholder engagement, and operational coordination in a fast-paced hotel environment.

Key Responsibilities

• Manage meeting room bookings, enquiries, contracts, and guest requests.


• Provide administrative and coordination support to the Executive Office and hotel management team.


• Coordinate business centre services including catering, couriers, printing, and office supplies.


• Deliver exceptional customer service to internal and external stakeholders.


• Support invoicing, reporting, and financial administration processes.


• Coordinate meeting room set ups, catering arrangements, and business support services to ensure a seamless experience for clients and guests.


• Maintainaccuraterecords, filing systems, and documentation while ensuring confidentiality and compliance with company standards.

About You

• Previousadministration and customer service experience.


• Strongorganisationalskills with the ability to manage multiple priorities.


• Excellent written and verbal communication skills.


• High attention to detail anda commitmentto confidentiality.


• Proficiencyin MicrosoftOffice;hotel industry experience and knowledge of Opera areadvantageous.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.