Business Analyst - Infrastructure

Peoplebank; Western Australia; On-site; AUD 83,000 - 124,000; Full time

Job summary

Peoplebank is seeking an experienced Business Analyst - Infrastructure to support technology and infrastructure initiatives across networks, systems, cloud, applications, and technology operations environments.

You will act as the key link between business stakeholders and technical teams, ensuring requirements are understood and translated into effective technology solutions, collaborating on change, testing, and readiness activities.

Qualifications

• Proven BA experience in infrastructure, networks, or tech operations.
• Expertise in elicitation, process mapping, gap analysis, documentation, and workshop facilitation.
• Ability to translate technical concepts into clear business requirements for stakeholders.
• Experience supporting technology transformation, infrastructure refreshes, or service improvement programs.

Responsibilities

• Gather and document requirements for infrastructure and technology initiatives.
• Facilitate workshops to define requirements, processes, and outcomes.
• Develop process maps, business cases, use cases, acceptance criteria, and supporting project docs.
• Support delivery through testing, validation, readiness, change management, and implementation activities.
• Identify opportunities for process optimisation, automation, service improvement, and standardisation.

Skills

Requirements elicitation

Process mapping

Gap analysis

Workshop facilitation

Stakeholder management

Education

BA certifications (CBAP/ECBA/Agile BA)

Job description

Business Analyst – Infrastructure

• 3 months+3 months initial contract with potential extension
• Join a major infrastructure transformation program.
• Collaborate with stakeholders to drive change.

We are seeking an experienced Business Analyst - Infrastructure to support technology and infrastructure initiatives across networks, systems, cloud, applications, and technology operations environments.

This role will act as the key link between business stakeholders and technical teams, ensuring requirements are understood, documented, and translated into effective technology solutions.

Key Responsibilities

• Gather, analyse, and document business, functional, non-functional, and operational requirements for infrastructure and technology initiatives.
• Facilitate workshops and stakeholder meetings to define requirements, business processes, and desired outcomes.
• Develop process maps, business cases, use cases, acceptance criteria, and supporting project documentation.
• Support project delivery through testing, business validation, operational readiness, change management, and implementation activities.
• Identify opportunities for process optimisation, automation, service improvement, and technology standardisation across the environment.

Key Skills & Experience

• Proven experience as a Business Analyst within infrastructure, technology operations, networking, systems, or enterprise technology environments.
• Strong expertise in requirements elicitation, process mapping, gap analysis, documentation, and workshop facilitation.
• Sound understanding of IT infrastructure, cloud services, networks, applications, and technology operations frameworks.
• Demonstrated ability to translate technical concepts into clear business requirements and stakeholder-friendly communication.
• Experience supporting technology transformation, infrastructure refreshes, system implementations, or service improvement programs.

Desired Skills

• Exposure to cloud migration or digital transformation initiatives.
• Knowledge of IT Service Management (ITSM) practices and operational support models.
• Experience with testing coordination, change management, and operational handovers.
• Strong analytical, problem-solving, and stakeholder management capabilities.
• Relevant Business Analysis certifications (CBAP, ECBA, Agile BA, or similar) are advantageous.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.