Business Analyst: Identity & Loyalty Transformation

Peoplebank; Ryde; On-site; AUD 110,000 - 140,000; Full time

Job summary

Peoplebank is seeking an experienced Business Analyst to join a major digital transformation program focused on Identity, Loyalty and Customer Experience initiatives. You will work closely with business stakeholders, product teams and technology delivery teams to define requirements, support solution development and deliver meaningful business outcomes.

Key responsibilities include eliciting and validating detailed requirements, maintaining traceability, facilitating workshops and ensuring

Qualifications

• Strong hands-on Business Analysis experience across complex business and digital transformation programs.
• Demonstrated experience working on Identity and Loyalty initiatives is essential.
• Proven capability in requirements elicitation, analysis, documentation and traceability.
• Experience working across customer identity, loyalty platforms, customer data or related digital ecosystems.
• Strong workshop facilitation and stakeholder engagement skills across business and technology teams.
• Ability to navigate ambiguity, manage competing priorities and bring structure to complex requirements.
• Experience identifying and managing dependencies, risks, assumptions and requirements gaps.
• Excellent communication, analytical, problem-solving and documentation skills.
• A proactive, collaborative approach with a strong focus on delivering business outcomes.

Responsibilities

• Elicit, analyse, document and validate detailed business and functional requirements.
• Maintain end-to-end requirements traceability throughout the project lifecycle.
• Facilitate workshops and stakeholder discussions to clarify requirements, priorities and business needs.
• Work closely with business, product, technology and delivery teams to ensure requirements are understood and aligned.
• Identify and manage requirements gaps, dependencies, assumptions, risks and impacts across workstreams.
• Support solution design, testing, implementation and business readiness activities.
• Track actions, resolve outstanding requirements and support timely decision-making.
• Ensure high-quality documentation and contribute to effective Business Analysis practices.

Skills

Business analysis

Requirements elicitation

Stakeholder engagement

Workshop facilitation

Traceability

Documentation

Problem solving

Communication

Job description

Peoplebank is seeking an experienced Business Analyst to join a major digital transformation program focused on Identity, Loyalty and Customer Experience initiatives. You will work closely with business stakeholders, product teams and technology delivery teams to define requirements, support solution development and deliver meaningful business outcomes.

Key responsibilities include eliciting and validating detailed requirements, maintaining traceability, facilitating workshops and ensuring