Business Analyst -Contact Center Domain

XPT Software; Sydney; Presencial; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

XPT Software Australia Pty Ltd in Australia seeks an experienced Business Analyst to work on our contact center cloud initiatives. You will collaborate with business teams to gather requirements and align them with our implementation and support groups.

Ideal candidate has 5+ years of experience in business analysis, understanding of contact center domain, and familiarity with documenting requirements. This role focuses on translating business needs into clear specs and ensuring successful

Formación

• 5+ years experience in Business Analysis.
• Understanding of the Contact Center domain.
• Business Analyst skills to translate requirements into specs.

Responsabilidades

• Interact with Business teams to gather Requirements.
• Interact with Implementation /Support teams to refine requirements.
• Create required documentation to communicate requirements between project implementation and Business Teams.

Conocimientos

Contact Center Cloud

Business Analyst

Contact Center domain

Descripción del empleo

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Must Have Skills:

• Understanding of contact Center Cloud domain : Amazon Connectfor Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
  
• Business Analyst skills
  
• Understanding of the Contact Center domain
  

Nice to Have Skills:

• enhancement of AI capabilities in our Contact Centre toservice our customers
  

Detailed Job Description

Mandatory Skills

• 5+ yearsexperience
• Understanding ofthe Contact Center domain
• Business Analyst skills

Responsibilities

• Interact withBusiness teams to gather Requirements.
• Interact with Implementation /Support teams to refine requirements
• Create required documentation tocommunicate requirements between project implementation and Business Teams.