Business Analyst -Contact Center Domain

XPT Software Australia Pty Ltd; Melbourne; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

XPT Software Australia Pty Ltd in Melbourne is seeking a Business Analyst for the Contact Center domain to help implement cloud-based solutions.

You will gather requirements from business teams, work with implementation and support to refine them, and produce documentation that communicates needs across projects.

Candidates with 5+ years of BA experience in contact centers and familiarity with Amazon Connect, Sierra.ai, and Sprinklr are encouraged to apply.

Qualifications

• 5+ years of business analysis experience.
• Understanding of the contact center domain.
• Experience with cloud contact center tools is a plus.

Responsabilités

• Interact with Business teams to gather requirements.
• Interact with Implementation /Support teams to refine requirements.
• Create required documentation to communicate requirements between project implementation and Business Teams.

Connaissances

Contact Center Cloud

Business Analysis

Contact Center Domain

Description du poste

XPT Software Australia Pty Ltd | Contract

Business Analyst -Contact Center Domain

Melbourne, Australia | Posted on 10/15/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Job Description

Must Have Skills:

• Understanding of contact Center Cloud domain : Amazon Connectfor Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
  
• Business Analyst skills
  
• Understanding of the Contact Center domain
  

Nice to Have Skills:

• enhancement of AI capabilities in our Contact Centre toservice our customers
  

Detailed Job Description

Mandatory Skills

· 5+ yearsexperience

· Understanding ofthe Contact Center domain

· Business Analyst skills

Responsibilities

· Interact withBusiness teams to gather Requirements.

· Interact with Implementation /Support teams to refine requirements

· Create required documentation tocommunicate requirements between project implementation and Business Teams.