Business Analyst -Contact Center Domain

Xpt Software Australia Pty; Melbourne; Vor Ort; AUD 90.000 - 130.000; Vollzeit

Zusammenfassung

Xpt Software Australia Pty in Melbourne is seeking a seasoned Business Analyst to drive requirements in the Contact Center domain, focusing on Amazon Connect, Sierra.ai, and Sprinklr. The role requires collaboration with business and delivery teams to capture needs and translate them into actionable specs.

You will interact with business and implementation teams to refine requirements and create clear documentation for communication across project phases.

Qualifikationen

• 5+ years experience
• Understanding of the Contact Center domain
• Amazon connect
• Business Analyst skills

Aufgaben

• Interact with Business teams to gather Requirements.
• Interact with Implementation / Support teams to refine requirements
• Create required documentation to communicate requirements between project implementation and Business Teams.

Kenntnisse

Contact Center domain understanding

5+ years experience

Business Analyst skills

Tools

Amazon Connect

Sierra.ai

Sprinklr

Jobbeschreibung

• Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
  
• Business Analyst skills
  
• Understanding of the Contact Center domain
  

Nice to Have Skills:

• enhancement of AI capabilities in our Contact Centre to service our customers
  

Detailed Job Description

Mandatory Skills

5+ years experience

Understanding of the Contact Center domain

Amazon connect

Business Analyst skills

Responsibilities

Interact with Business teams to gather Requirements.

Interact with Implementation / Support teams to refine requirements

Create required documentation to communicate requirements between project implementation and Business Teams.

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