Senior Business Analyst - Contact Center & AI Enablement

Xpt Software Australia Pty

Melbourne

On-site

AUD 90,000 - 130,000

Full time

3 days ago

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Job summary

Xpt Software Australia Pty in Melbourne is seeking a seasoned Business Analyst to drive requirements in the Contact Center domain, focusing on Amazon Connect, Sierra.ai, and Sprinklr. The role requires collaboration with business and delivery teams to capture needs and translate them into actionable specs.

You will interact with business and implementation teams to refine requirements and create clear documentation for communication across project phases.

Qualifications

5+ years experience
Understanding of the Contact Center domain
Amazon connect
Business Analyst skills

Responsibilities

Interact with Business teams to gather Requirements.
Interact with Implementation / Support teams to refine requirements
Create required documentation to communicate requirements between project implementation and Business Teams.

Skills

Contact Center domain understanding

5+ years experience

Business Analyst skills

Tools

Amazon Connect

Sierra.ai

Sprinklr

Job description

You will interact with business and implementation teams to refine requirements and create clear documentation for communication across project phases.

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