Senior Contact Center Business Analyst – AI & Cloud

XPT Software Australia Pty Ltd

Melbourne

Vor Ort

AUD 90.000 - 120.000

Vollzeit

Vor 7 Tagen

Sei unter den ersten Bewerbenden

Eine vollständige Bewerbung in einer Minute

Maßgeschneiderter Lebenslauf und Anschreiben – versandbereit.

Schaffe es an den ATS-Filtern vorbei

Zusammenfassung

XPT Software Australia Pty Ltd in Melbourne is seeking a Business Analyst for the Contact Center domain to help implement cloud-based solutions.

You will gather requirements from business teams, work with implementation and support to refine them, and produce documentation that communicates needs across projects.

Candidates with 5+ years of BA experience in contact centers and familiarity with Amazon Connect, Sierra.ai, and Sprinklr are encouraged to apply.

Qualifikationen

5+ years of business analysis experience.
Understanding of the contact center domain.
Experience with cloud contact center tools is a plus.

Aufgaben

Interact with Business teams to gather requirements.
Interact with Implementation /Support teams to refine requirements.
Create required documentation to communicate requirements between project implementation and Business Teams.

Kenntnisse

Contact Center Cloud

Business Analysis

Contact Center Domain

Jobbeschreibung

XPT Software Australia Pty Ltd in Melbourne is seeking a Business Analyst for the Contact Center domain to help implement cloud-based solutions.

You will gather requirements from business teams, work with implementation and support to refine them, and produce documentation that communicates needs across projects.

Candidates with 5+ years of BA experience in contact centers and familiarity with Amazon Connect, Sierra.ai, and Sprinklr are encouraged to apply.

Hol dir deinen kostenlosen, vertraulichen Lebenslauf-Check.

oder ziehe deine Datei hierhin.