Bundaberg – Sales and Service Coordinator

Rechenberg Pty. Ltd.; Bundaberg; Hybrid; AUD 58,000 - 75,000; Full time

Benefits offered by this job

Bonus structure

Superannuation

Secure full-time role

Job summary

Rechenberg Security and Locksmiths, a trusted family-run business delivering security and locksmith solutions since 1971, seeks a Sales and Service Coordinator in Bundaberg to support the Service Manager and streamline the flow from enquiry to completion.

The role centers on being the central contact point, keeping tasks organised and taking ownership of daily coordination, with a focus on excellent customer service and efficient operations in a busy environment.

Qualifications

• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Confident written and verbal communication.
• Proficient with Microsoft Office.
• Comfortable working in a busy environment and managing multiple priorities.
• Previous experience in scheduling, customer service, or administration is preferred.

Responsibilities

• Manage customer enquiries via phone and multiple email inboxes.
• Assist the Service Manager with daily operations.
• Process customer sales orders and create supplier purchase orders.
• Provide pricing for minor system upgrades.
• Coordinate technician schedules for timely service delivery.
• Handle accounts payable and receivable invoicing.
• Maintain inventory and stock control.
• Manage databases, data entry and reporting.
• Perform general office administration and other tasks as required.

Skills

Organisation

Time management

Attention to detail

Communication

Microsoft Office

Multitasking

Customer service

Administration

Tools

MS Office

Job description

Join a trusted, family run business and play a key role in keeping our sales and service operations running smoothly. This is a hands on coordination and administration role where your organisation, communication skills, follow through, and focus on getting things done well will make a real difference, keeping people and tasks coordinated and ensuring customers and technicians are supported every day.

Rechenberg Security and Locksmiths has been delivering security and locksmith solutions to residential, commercial and government clients since 1971. We pride ourselves on professionalism, reliability and strong customer service across Bundaberg, Brisbane and Australia wide.

We are seeking a Sales and Service Coordinator to support our Service Manager and manage the flow of sales and service work from enquiry through to completion. This role suits someone who enjoys being the central point of contact, keeping things organised, and taking ownership of day to day coordination.

Key responsibilities

• Managing customer enquiries via phone and multiple email inboxes
• Assisting the Service Manager with daily operations
• Processing customer sales orders
• Creating supplier purchase orders
• Providing pricing for minor system upgrades
• Coordinating technician schedules to ensure timely service delivery
• Accounts payable and accounts receivable invoicing
• Inventory and stock control
• Database management, data entry and reporting
• General office administration and other tasks as required

About you

We are looking for someone who has:

• Excellent organisational and time management skills
• Strong attention to detail and accuracy
• Confident written and verbal communication
• Proficient with Microsoft Office
• Comfortable working in a busy environment and managing multiple priorities
• Previous experience in scheduling, customer service, or administration is preferred
• Proactive, reliable, and team focused with a customer first mindset

No prior experience is required, however experience in scheduling, customer service, or administration would be beneficial.

What we offer

• A secure full time role
• Monday to Friday work week
• Salary commensurate with experience $58,000 to $75,000 per year + super
• Performance and goal based bonus structure
• A supportive close knit team environment
• Long term career opportunities within the business

Requirements

• Ability to obtain and maintain a Queensland Security Adviser Licence
• National Police Check
• Queensland drivers licence (manual preferred)