Building Journey Coordinator & Admin Specialist

Orbit Homes; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

Orbit Homes is seeking a Business Support Co-Ordinator to join our Operations team in Melbourne. You will provide high‑level administrative support and manage multiple customer files through key stages of the building journey, ensuring documentation is accurate and timeframes are met.

Working with internal teams, you will coordinate documentation, contracts and variations, keep stakeholders informed, and strive to improve processes while maintaining exceptional organisation and attention to

Qualifications

• Previous experience in administration, project coordination or residential construction.
• Excellent organisational and time management skills.
• Ability to manage high-volume workload with accuracy.
• Outstanding written and verbal communication.
• Proactive attitude and ownership of work.
• Proficient with Microsoft Office and quick to learn new systems.
• Calm under pressure and able to adapt to changing priorities.

Responsibilities

• Coordinate and manage customer files through building journey stages.
• Prepare and process building documents, contracts and variations.
• Liaise with customers and internal departments to progress files.
• Monitor milestones and complete administrative tasks within required timeframes.
• Maintain accurate records across multiple systems.
• Provide proactive updates to customers throughout their journey.
• Assist with process improvements to increase efficiency.
• Provide general administrative support to the wider Operations team.

Skills

Administration

Project coordination

Residential construction

Organisation & time management

Attention to detail

Communication skills

Microsoft Office

Prioritisation

Job description

At Orbit Homes, we build every home as though we were building it for our own family. As one of Australia's leading residential builders, we're passionate about delivering quality homes while providing an exceptional experience for every customer.

We are looking for an enthusiastic, highly organised and motivated Business Support Co-Ordinator to join our Operations team.

This is much more than a customer service or administration role. As a Business Support Co-Ordinator, you'll play a vital role in supporting the customer journey from our office, ensuring every stage of the building process is coordinated efficiently through exceptional administration, communication and attention to detail.

If you enjoy working in a fast-paced environment, thrive on keeping multiple projects on track and love being the person who keeps everything organised, we'd love to hear from you.

About the Role

As a Business Support Co-Ordinator, you will provide high-level administrative support while managing multiple customer files through key stages of the building journey.

Working closely with internal teams, you will ensure documentation is accurate, timeframes are met and customers receive exceptional experience throughout the process.

Your responsibilities will include:

· Coordinating and managing customer files through various stages of the building journey

· Preparing and processing building documentation, contracts and variations

· Liaising with customers and internal departments to ensure timely progression of each file

· Monitoring key milestones and ensuring administrative tasks are completed within required timeframes

· Maintaining accurate records across multiple systems

· Providing proactive updates to customers throughout their journey

· Managing competing priorities while maintaining exceptional attention to detail

· Assisting with process improvements and identifying opportunities to increase efficiency

· Providing general administrative support to the wider Operations team

About You

To be successful in this role, you will be someone who thrives in a busy environment and enjoys coordinating multiple tasks simultaneously.

You'll bring:

· Previous experience in administration, project coordination or residential construction (highly regarded)

· Exceptional organisational and time management skills

· The ability to manage a high-volume workload while maintaining accuracy

· Outstanding written and verbal communication skills

· Strong attention to detail and excellent problem-solving abilities

· A proactive attitude and willingness to take ownership of your work

· Confidence using Microsoft Office and learning new systems

· The ability to adapt to changing priorities and remain calm under pressure

Experience within the residential construction industry is advantageous but not essential.

Why Join Orbit Homes?

At Orbit Homes, our people are at the heart of everything we do. We foster a supportive and collaborative culture where initiative is recognised, ideas are welcomed and professional development is encouraged.

In return, you will enjoy:

· Competitive salary package

· Career development and progression opportunities

· A supportive and collaborative team environment

· Ongoing training and development

· Regular team events and social activities

· The opportunity to play an integral role in delivering exceptional customer experiences

If you are looking for a role where every day is different and your organisational skills can make a real impact, we'd love to hear from you.

To apply, please final send your resume to our VIC Workflow Manager at ****@orbithomes.com.au

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