Business Support Co-Ordinator

Orbit Homes; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Career development

Supportive team

Ongoing training

Team events

Impactful customer experience

Job summary

Orbit Homes is seeking a highly organised Business Support Co-Ordinator to join our Operations team in Melbourne. You will provide high‑level administrative support and manage multiple customer files through key stages of the building journey, ensuring documentation is accurate and deadlines are met.

You will coordinate with internal teams, maintain records, provide proactive updates to customers and support process improvements.

Qualifications

• Previous experience in administration, project coordination or residential construction
• Exceptional organisational and time management skills
• Ability to manage a high-volume workload while maintaining accuracy
• Outstanding written and verbal communication skills
• Strong attention to detail and excellent problem-solving abilities
• A proactive attitude and willingness to take ownership of your work
• Confidence using Microsoft Office and learning new systems
• The ability to adapt to changing priorities and remain calm under pressure

Responsibilities

• Coordinate and manage customer files through various stages of the building journey
• Prepare and process building documentation, contracts and variations
• Liaise with customers and internal departments to ensure timely progression of each file
• Monitor key milestones and ensure administrative tasks are completed within required timeframes
• Maintain accurate records across multiple systems
• Provide proactive updates to customers throughout their journey
• Manage competing priorities while maintaining exceptional attention to detail
• Assist with process improvements and identify opportunities to increase efficiency
• Provide general administrative support to the wider Operations team

Skills

Organisational skills

Time management

Communication skills

Attention to detail

Problem solving

Proactive attitude

Microsoft Office

Learning new systems

Adaptability

Tools

Microsoft Office

Job description

About the Role

As a Business Support Co-Ordinator, you will provide high-level administrative support while managing multiple customer files through key stages of the building journey.

Working closely with internal teams, you will ensure documentation is accurate, timeframes are met and customers receive exceptional experience throughout the process.

Your responsibilities will include:

• Coordinating and managing customer files through various stages of the building journey
• Preparing and processing building documentation, contracts and variations
• Liaising with customers and internal departments to ensure timely progression of each file
• Monitoring key milestones and ensuring administrative tasks are completed within required timeframes
• Maintaining accurate records across multiple systems
• Providing proactive updates to customers throughout their journey
• Managing competing priorities while maintaining exceptional attention to detail
• Assisting with process improvements and identifying opportunities to increase efficiency
• Providing general administrative support to the wider Operations team

About You

To be successful in this role, you will be someone who thrives in a busy environment and enjoys coordinating multiple tasks simultaneously.

You'll bring:

• Previous experience in administration, project coordination or residential construction (highly regarded)
• Exceptional organisational and time management skills
• The ability to manage a high-volume workload while maintaining accuracy
• Outstanding written and verbal communication skills
• Strong attention to detail and excellent problem-solving abilities
• A proactive attitude and willingness to take ownership of your work
• Confidence using Microsoft Office and learning new systems
• The ability to adapt to changing priorities and remain calm under pressure

Experience within the residential construction industry is advantageous but not essential.

Why Join Orbit Homes?

At Orbit Homes, our people are at the heart of everything we do. We foster a supportive and collaborative culture where initiative is recognised, ideas are welcomed and professional development is encouraged.

In return, you will enjoy:

• Competitive salary package
• Career development and progression opportunities
• A supportive and collaborative team environment
• Ongoing training and development
• Regular team events and social activities
• The opportunity to play an integral role in delivering exceptional customer experiences

If you are looking for a role where every day is different and your organisational skills can make a real impact, we’d love to hear from you.

At Orbit Homes, we build every home as though we were building it for our own family. As one of Australia's leading residential builders, we're passionate about delivering quality homes while providing an exceptional experience for every customer.

We are looking for an enthusiastic, highly organised and motivated Business Support Co-Ordinator to join our Operations team.

This is much more than a customer service or administration role. As a Business Support Co-Ordinator, you'll play a vital role in supporting the customer journey from our office, ensuring every stage of the building process is coordinated efficiently through exceptional administration, communication and attention to detail.

If you enjoy working in a fast-paced environment, thrive on keeping multiple projects on track and love being the person who keeps everything organised, we'd love to hear from you.