Building Support Coordinator

Lhr; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work arrangements

Career advancement opportunities

LinkedIn Learning access

Housing discounts

Job summary

Lhr, Australia’s leading home builder, is seeking a proactive customer liaison to support building projects from our Mount Waverley head office. The role offers hybrid work with two office days per week after training, plus career development and housing discounts.

You will manage client expectations, coordinate with site managers, and maintain comprehensive documentation throughout the build process. Ideal candidates have strong communication skills, experience in customer-focused roles, and a

Qualifications

• Proven ability to maintain client relationships in a fast-paced environment.
• Highly organised with multi-tasking capabilities.
• Strong written and verbal communication skills.
• Experience in building/construction knowledge is advantageous.

Responsibilities

• Proactively manage customer expectations and provide regular status updates on homes.
• Communicate between clients and site personnel to relay feedback and resolve issues.
• Maintain customer files, contracts, variations and required documents.
• Create workflows and complete tasks as they arise.
• Provide documentation including compliance certificates to Building Surveyor.
• Coordinate inspections with site managers at build milestones.
• Coordinate installation of gas lines/meters and disconnections with providers.
• Ensure client details are accurate in the database and manage settlement packs.

Skills

Interpersonal communication

Time management

Organisation

Customer service

Tools

Microsoft Word

Excel

Outlook

Database systems

Job description

Our client is Australia’s largest home builder and we are looking for outstanding individuals have passion for delivering quality, service and award winning living solutions for Australian families.
To start you will be primarily working out of the head office location in Mount Waverley. As your training progresses this will swap to a more work from home role with the intention of having two office days a week.
Reporting to the Building Support Team Leader, your responsibilities will include:

• Proactively managing customer expectations by ensuring clients are regularly updated of the status of their home during the building process
• Effectively communicating and maintaining the professional link between clients and site personnel to ensure feedback and resolution
• Maintain customer files with relevant contract, variations and other required documentation
• Creating workflow, completing tasks as they arise
• Provide all relevant documentation including compliance certificates to nominated Building Surveyor
• Issuing inspections to site managers upon completion of inspection throughout the build
• Coordinate the installation of gas line/ meter with authority using supplier portal
• Coordinate electricity/gas disconnection with service provider upon settlement
• Ensure all the information kept in the database is correct and up to date (client details)
• Creating and sending settlement packs along with filing house keys
• Completing and managing CPT reports and job files; and
• Maintain and constantly develop thorough knowledge of products, services and processes in order to confidently interact with clients.

You will be offered:

• A competitive salary and salary package opportunities
• Flexible work arrangements working from home and in the office each week once training is completed
• Genuine career advancement opportunities
• Access to LinkedIn Learning
• Access to personalised development plans
• Generous housing discounts on our award winning homes
• A dynamic team culture where our people produce excellent results; and
• A supportive workplace culture where great work is recognised and rewarded

The successful candidate will have:

• Proven building knowledge to support the Site Managers is highly desirable;
• Experience in a customer focussed role with conflict and problem management focus;
• Proven ability to work in a pivotal customer contact role in a customer focused, time critical working environment;
• Highly organised – ability to multi-task and deal with a variety of activities;
• Working knowledge of the building and construction process is advantageous;
• Highly developed interpersonal and communication skills;
• Proven ability to work in a positive and professional manner in a goal orientated environment;
• Intermediate Microsoft WORD EXCEL and OUTLOOK computer skills; and
• Some experience in using database systems is also an added advantage.

This role requires a national police check to be undertaken.