Building Concierge: Guest Experience Lead

Forum Recruitment; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

Forum Recruitment is partnering with one of Australia’s leading property firms to hire a Concierge. You will be the face of the building, delivering friendly, personalised service to tenants and guests, and coordinating information and assistance.

This role suits someone with customer service experience in property or hospitality, with strong teamwork and the ability to learn on the job. On-site duties include access control, guidance, and supporting daily operations.

Qualifications

• Experience in customer service, preferably in property or hospitality.
• Ability to learn on the job and work in a team.
• Strong organisational and communication skills.

Responsibilities

• Provide prompt, courteous service to guests and tenants.
• Resolve guest/tenant queries and issues promptly and professionally.
• Provide information and recommendations about building services.
• Follow building procedures including access, passes, bookings and deliveries.
• Conduct hourly walkthroughs to monitor safety and customer experience.

Skills

Customer service

Hospitality experience

Organisational skills

Teamwork

Job description

Forum Recruitment is partnering with one of Australia’s leading property firms to hire a Concierge. You will be the face of the building, delivering friendly, personalised service to tenants and guests, and coordinating information and assistance.

This role suits someone with customer service experience in property or hospitality, with strong teamwork and the ability to learn on the job. On-site duties include access control, guidance, and supporting daily operations.