Corporate Concierge

Forum Recruitment; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

Forum Recruitment is partnering with one of Australia’s leading property firms to hire a Concierge. You will be the face of the building, delivering friendly, personalised service to tenants and guests, and coordinating information and assistance.

This role suits someone with customer service experience in property or hospitality, with strong teamwork and the ability to learn on the job. On-site duties include access control, guidance, and supporting daily operations.

Qualifications

• Experience in customer service, preferably in property or hospitality.
• Ability to learn on the job and work in a team.
• Strong organisational and communication skills.

Responsibilities

• Provide prompt, courteous service to guests and tenants.
• Resolve guest/tenant queries and issues promptly and professionally.
• Provide information and recommendations about building services.
• Follow building procedures including access, passes, bookings and deliveries.
• Conduct hourly walkthroughs to monitor safety and customer experience.

Skills

Customer service

Hospitality experience

Organisational skills

Teamwork

Job description

About the company
Forum Recruitment is proud to partner with one of the leading property firms in Australia.

About the role
As the building's Concierge, you will be the face of the building, ensuring all tenants and guests have the best possible experience from the moment they enter the building. Your role will encompass strong customer service skills, great organisational and responsiveness abilities, as well as a collaborative and team focused approach to day to day tasks.
Key Responsibilities include:

• Provide prompt, courteous and personalised service to all guests and tenants.
• Resolve any guest/tenant complaints as promptly, professionally and efficiently as possible.
• Provide accurate information and recommendations to guests and tenants on any queries regarding the building and services available
• Follow building procedures including opening and closing, security, guest access, passes, bookings & deliveries.
• Hourly building walk throughs to ensure the building is free of hazards and ensure customer experience is optimal

About you
To succeed in this role, you will bring your previous customer service experience (either in property or hospitality) coupled with a strong ability to learn on the job and be involved in a customer focused environment. Your willingness to be a part of a team and work collaboratively will be imperative to your success in the role.

What's in it for you?
Aside from working within a supportive and inclusive work environment in one of Australia's best buildings, you will also have a chance of broadening your professional experience and network and the opportunity to pivot your career into the corporate sector.