Broker Support Administrator

Valiant Recruitment; City of Brisbane; Hybride; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid work schedule

Annual bonus opportunity

Career development

Training and support

Broad exposure

Autonomy and ownership

Close-knit team

Résumé du poste

Valiant Recruitment is partnering with a Brisbane-based professional services business to recruit a Broker Support Administrator. This role blends client service, finance applications and operational support, with a path to broaden responsibilities as the business grows.

You’ll work closely with senior leadership, manage enquiries, coordinate settlements and help drive continuous improvement across the finance process in a collaborative, growing team.

Qualifications

• Previous experience in administration, business support or client services.
• Strong organisational skills and attention to detail.
• Confident communication with clients via phone and email.
• Proactive, problem-solving mindset with initiative.

Responsabilités

• Manage incoming calls, emails and general client enquiries with professional service.
• Liaise with clients throughout the finance process.
• Prepare and review documentation for credit assessments and finance applications.
• Prepare and lodge finance applications accurately.
• Monitor applications and coordinate settlements.
• Maintain client records and internal systems.
• Provide admin and operational support to leadership.
• Contribute to social media and marketing activities.
• Identify opportunities to improve processes and systems.
• Support additional projects as the business grows.

Connaissances

Organisational skills

Client service

Communication (phone/email)

Initiative

Tech savvy

Prioritisation

Outils

CRM software

Finance applications

Description du poste

Are you an organised, proactive administrator who enjoys working closely with clients and being involved in the bigger picture?

We’re partnering with a Brisbane-based professional services business to find a Broker Support Administrator to join its close-knit team.

This is a varied, hands-on opportunity to work directly with senior leadership, build your knowledge of commercial finance and take ownership of a role that will continue to evolve as the business grows. With a mix of client service, finance administration and broader operational support, this position would suit someone who enjoys variety, takes initiative and wants to develop their skills in a supportive, growing business.

The Opportunity

Working closely with the Director and Business Development Manager, you’ll play an important role in supporting clients throughout the finance process and keeping day-to-day operations running smoothly.

From managing enquiries and preparing finance applications through to coordinating settlements and maintaining client relationships, you’ll gain exposure to the full commercial finance process while contributing to the wider business.

As the business continues to grow, you’ll also have the opportunity to get involved in marketing, process improvements and new initiatives, with the autonomy to share ideas and take ownership of your work.

What’s on Offer?

• Hybrid flexibility: Two days in the office and three days working from home each week.
• Annual bonus: Opportunity to earn a bonus based on company performance and individual KPIs.
• Career development: Genuine scope for the role to grow alongside the business.
• Training and support: Build your commercial finance knowledge with guidance from an experienced team.
• Broad exposure: Gain experience across client service, finance applications, settlements, operations and marketing.
• Autonomy and ownership: Have your ideas heard and play an active role in improving processes and supporting business growth.
• A close-knit team: Work directly with senior leadership in an environment where your contribution is visible and valued.

Key Responsibilities

• Manage incoming calls, emails and general client enquiries, providing professional and timely service.
• Liaise with new and existing clients throughout the finance process.
• Collate and review documentation required for credit assessments and finance applications.
• Prepare and lodge finance applications, ensuring information is accurate and complete.
• Monitor applications and liaise with relevant stakeholders to keep things moving.
• Coordinate settlements and ensure all required documentation is finalised.
• Conduct post-settlement check-ins and support ongoing client relationships.
• Maintain accurate client records, files and internal systems.
• Provide administrative and operational support to the Director and Business Development Manager.
• Assist with social media content, marketing activities and broader business initiatives.
• Identify opportunities to improve processes, systems and ways of working.
• Support additional projects and priorities as the business continues to grow.

About You

You’re someone who enjoys being hands-on, building relationships and taking ownership of your work. You’re comfortable working in a smaller business where priorities can change, initiative is encouraged and everyone plays a part in getting things done.

You’ll ideally bring:

• Previous experience in administration, business support, client services or a similar role.
• Strong organisational skills and excellent attention to detail.
• Confidence communicating with clients over the phone and via email.
• A proactive approach, with the ability to use initiative and solve problems independently.
• Strong technology skills and the confidence to learn new systems.
• The ability to manage competing priorities and follow tasks through to completion.
• A professional, personable and client-focused communication style.
• An interest in developing your career within commercial finance or broader business operations.

Previous experience in finance or lending would be advantageous, but it’s not essential. Our client is seeking someone with a positive attitude, willingness to learn and enthusiasm for contributing to a growing business.

If you’re looking for a role that offers flexibility, variety and the opportunity to build your skills within commercial finance, we’d love to hear from you.