Broker Relationship Manager – Home Buying Banking

CommBank; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

CommBank is seeking a Relationship Manager for Third Party Banking in Melbourne. You will build and manage a broker network, promote home loans and banking products, and deliver outstanding service to brokers and clients.

Join a focused sales channel within CommBank's Home Buying division. You’ll drive growth through relationship management, broker development, and expert loan support, contributing to a high performing broker network.

Qualifications

• Excellent industry knowledge of local and national housing and mortgage broker markets.
• Knowledge of mortgage/lending products and services.
• Experience in sales, business development and relationship management.
• Commercial acumen and understanding of credit and risk policies.
• Intermediate MS Excel skills and ability to perform statistical analysis.
• Tertiary qualifications in related business field preferred.

Responsibilities

• Proactively develop your broker client base and implement a regular client-call and visitation program.
• Act as a lead aggregator and support our Platinum and Elite broker base.
• Use your knowledge of CommBank's banking products to achieve business unit sales and growth targets.
• Ensure consistently accurate technical, loan structuring and policy support to brokers.
• Identify training and development needs and drive continuous improvement of brokers' knowledge and service standards.
• Take ownership of customer needs, identifying appropriate service and product solutions, and ensure settlements are maximised while proactively resolving customer retention risks.
• Deliver presentations to client groups and attend banking and promotional events, networking and managing successful relationships.
• Be a change advocate by understanding regulatory initiatives and incorporating changes into ongoing broker education.

Skills

Relationship management

Sales & business development

Customer service

Verbal communication

Written communication

MS Excel

Education

Tertiary qualifications in business/related field

Tools

CRM software

Job description

CommBank is seeking a Relationship Manager for Third Party Banking in Melbourne. You will build and manage a broker network, promote home loans and banking products, and deliver outstanding service to brokers and clients.

Join a focused sales channel within CommBank's Home Buying division. You’ll drive growth through relationship management, broker development, and expert loan support, contributing to a high performing broker network.