Relationship Manager - Third Party Banking

Commonwealth Bank Of Australia; Melbourne; On-site; AUD 100,000 - 140,000; Full time

Job summary

Commonwealth Bank of Australia in Melbourne seeks a Relationship Manager to nurture broker relationships, drive third-party banking sales, and promote home loan products. You will support brokers with loan structuring and policy guidance, while expanding the Platinum/Elite broker base.

The role requires strong customer service, sales experience, and knowledge of housing markets. A tertiary business qualification is preferred, with a focus on delivering exceptional broker services.

Qualifications

• Excellent relationship-building and client servicing skills.
• Strong sales aptitude with ability to grow broker networks.
• Clear communication, written and verbal.
• Knowledge of housing and mortgage broker markets.
• Ability to interpret credit and risk policies.

Responsibilities

• Proactively develop broker client base and maintain regular calls/visits.
• Act as lead aggregator for Platinum and Elite broker base.
• Promote CommBank home loans and banking products to brokers.
• Provide accurate loan structuring support and policy guidance to brokers.
• Identify training needs and improve broker knowledge and service standards.
• Deliver presentations and participate in client events to manage relationships.

Skills

Relationship management

Sales experience

Communication skills

Education

Bachelor degree or related field

Tools

MS Excel

Job description

• Drive profitable growth by building strong relationships with a client base of mortgage brokers and advisers.
• Join Third Party Banking, a focused sales channel at the heart of CommBank's Home Buying business.
• Make CommBank front of mind for brokers and deliver exceptional service to valued clients.
  

Do Work That Matters

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future to our 10 million+ personal and small business customers. We offer market-leading products and services, supported by some of the world's best systems and processes. As part of the broader Home Buying team, Third Party Banking is a dedicated sales and service support channel for mortgage business placed with CommBank via mortgage brokers — a focused sales force with intensive calling programs, designed to ensure CommBank is front of mind when brokers are dealing with existing and prospective clients.

See yourself in our team

As a Relationship Manager, you'll be passionate about customer service, ensuring a superior overall level of service is delivered to your valued clients. You'll drive profitable business by providing strong relationship and sales support management to a client base of brokers and advisers, promoting CommBank home loans and banking products for the Group.

• Proactively develop your broker client base and implement a regular client-call and visitation program.
• Act as a lead aggregator and support our Platinum and Elite broker base.
• Use your knowledge of CommBank's banking products to achieve business unit sales and growth targets.
• Ensure consistently accurate technical, loan structuring and policy support to brokers.
• Identify training and development needs and drive continuous improvement of brokers' knowledge and service standards.
• Take ownership of customer needs, identifying appropriate service and product solutions, and ensure settlements are maximised while proactively resolving customer retention risks.
• Deliver presentations to client groups and attend banking and promotional events, networking and managing successful relationships.
• Be a change advocate by understanding regulatory initiatives and incorporating changes into ongoing broker education.

We're interested in hearing from people who:

Bring strong industry knowledge and a genuine talent for building relationships. You'll combine mortgage and lending expertise with commercial acumen and the drive to grow a thriving broker network.

• Excellent industry knowledge of both local and national housing and mortgage broker markets.
• Prior experience and knowledge of mortgage/lending products and services.
• Demonstrated ability in sales, business development and relationship management, with strong interpersonal, verbal and written communication skills.
• Commercial acumen and an understanding of credit and risk policies.
• Current, non-restricted Australian driver's licence.
• Intermediate MS Excel skills and the ability to perform statistical analysis (preferred).
• Tertiary qualifications in a related business field (preferred).

Working with us:

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696

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Advertising End Date: 20/11/2026