Brisbane Site Service Coordinator – After-Sales

Hidrive Group; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary on offer

Collaborative, high-performance team

Growth opportunities

Job summary

Hidrive is seeking a Site Service Specialist at our Brisbane office to coordinate after-sales service activities and manage customer enquiries. The role requires strong administrative and communication skills to deliver a seamless customer experience from enquiry to service completion.

You will report to the National Service Manager and work with a national service team to plan, schedule and deliver service activities while maintaining accurate records in business systems.

Qualifications

• Previous experience in customer service or service coordination.
• Strong computer literacy with ERP/CRM and MS Office.
• Excellent verbal and written communication.
• Ability to manage multiple priorities and maintain records.

Responsibilities

• Serve as the primary contact for service enquiries and after-sales support.
• Manage the complete service work order lifecycle from creation to closure.
• Coordinate activities between customers, technicians, and operations.
• Maintain accurate records in internal systems and customer databases.
• Process warranty claims and support continuous improvement in service delivery.
• Collaborate across Hidrive to align service delivery with revenue goals.

Skills

Customer service

Service coordination

Administration

MS Office

Communication skills

Tools

ERP/CRM systems

MS Office

Service management software

Job description

Hidrive is seeking a Site Service Specialist at our Brisbane office to coordinate after-sales service activities and manage customer enquiries. The role requires strong administrative and communication skills to deliver a seamless customer experience from enquiry to service completion.

You will report to the National Service Manager and work with a national service team to plan, schedule and deliver service activities while maintaining accurate records in business systems.